At a Glance
- Tasks: Build strong client relationships and drive innovative workforce solutions.
- Company: Join Matrix, a leader in revolutionising the recruitment landscape.
- Benefits: Hybrid work, 25 days leave, health benefits, and volunteer days.
- Other info: Dynamic environment with opportunities for growth and inclusivity.
- Why this job: Make a real impact by connecting people to work and enhancing client success.
- Qualifications: Experience in customer relationships and procurement knowledge preferred.
The predicted salary is between 45000 - 55000 £ per year.
At Matrix, we are revolutionising the way employers, suppliers, and talent connect across the employment landscape. Our mission is simple; we connect people to work. We’ve been driving innovation in the talent ecosystem for years, and now, with our unique three-sided marketplace strategy, we’re disrupting the traditional recruitment process in ways that no one else is.
Our benefits:
- We are currently working in a hybrid fashion with the ability to work from home
- Standard Pension – 3% Employers, 5% Employee
- 25 days annual leave (plus Bank Holidays)
- Birthday day off
- 2 Volunteer days a year (to volunteer in the local community)
- Employee Health Benefits (Westfield Health)
- Online discounts platform for major retailers (Westfield Rewards)
Salary: £45,000.00 - £55,000.00 per annum
About the role:
As a Client Relationship Manager, you will play a pivotal role in fostering strong, strategic relationships with our clients. You will be the trusted advisor, ensuring that our partners maximise the commercial benefits of our service while driving long-term contract success. Through proactive client engagement, data-driven insights, and innovative problem-solving, you will champion our mission to enhance workforce solutions and create lasting impact.
Key Responsibilities:
- Matrix Milestone is a key part of the Matrix product suite, providing a procurement platform which enables clients to procure and manage Statement of Work contracts in a compliant, streamlined and consistent manner.
- Client Relationship Excellence:
- Key point of contact for your clients - Serve as the primary strategic partner, building long-term, trust-based relationships at all levels.
- Accountable for all clients meeting delivering contractual commitments.
- Proactively identify and address client needs.
- Accountable for delivering monthly and quarterly reports to ensure clear picture of client SLA/KPI’s have been delivered and agreeing key next steps on any short falls prior to client meeting.
- Maintain a strong and close working relationship with the procurement team to ensure projects are delivered to achieve maximum value for the client.
- Organise, facilitate and deliver QBRs, monthly reviews (where applicable), on-site meetings, and regular communication to maintain strong client engagement.
- Drive continuous improvement initiatives, ensuring our service evolves to meet client expectations.
- Revenue & Growth Optimisation:
- Ownership of revenue delivery across Milestone customer base, ensuring all budgets and targets are met.
- Maximise revenue from existing customers, expanding relationships and driving additional projects post sale.
- Identify new business opportunities, including expansion into additional service categories and cross-selling of Matrix solutions.
- Partner with client stakeholders to uncover cost-saving and revenue-generating strategies.
- Optimise contract longevity, securing renewals and extensions through outstanding service delivery.
- Insight-Driven Account Management:
- Leverage data analytics to provide clients with actionable insights and value-added recommendations.
- Prepare and present comprehensive business reviews, budgets, and forecasts.
- Influence client decision-making through clear, compelling storytelling backed by data.
- Support the Project Management Office (PMO) Team in onboarding new clients and transitioning them to business-as-usual operations.
- Strategic Contract Management & Retention:
- Develop and implement client-specific retention strategies, ensuring long-term partnerships.
- Stakeholder mapping across clients: procurement, commercial, service areas etc.
- Collaborate with the Growth Team on new bids, renewals, and pricing strategies.
- Partner with contract managers and procurement teams to ensure timely contract agreements and renewals.
Skills & Experience:
- Passionate about Customer Relationships – You excel in building trust, rapport, and long-lasting partnerships.
- Procurement Knowledge/expertise – You have experience in public sector procurement or working with/selling to public sector procurement teams.
- Exceptional Communication & Influencing Skills – You can effectively engage stakeholders at all levels.
- Data-Driven Mindset – Strong analytical skills and proficiency in Excel to extract insights and tell compelling client stories.
- Commercial Acumen – Deep understanding of revenue generation, cost optimisation, and strategic account management.
- Resilient & Adaptable – Thrives in a fast-paced environment, balancing multiple priorities.
- Expert Negotiator – Able to navigate complex discussions and drive win-win outcomes.
- Market Awareness – Knowledge of the public sector procurement space.
At Matrix, we celebrate what makes us unique. We are passionate about building and sustaining an inclusive and equitable working environment for all staff. If you require any reasonable adjustments to the recruitment process, do reach out to our HR team who will be happy to help.
Client Relationship Manager - Matrix Milestone employer: Matrix
Matrix is an exceptional employer that champions innovation and inclusivity in the recruitment landscape. With a hybrid working model, generous benefits including 25 days of annual leave, volunteer days, and a strong focus on employee health, we foster a supportive work culture that prioritises personal and professional growth. As a Client Relationship Manager, you will thrive in an environment that values strategic partnerships and empowers you to make a meaningful impact in the talent ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager - Matrix Milestone
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Client Relationship Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in client relationship management and procurement. When you get the chance to chat with potential employers, share these insights to demonstrate how you can add value to their team.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on articulating your experience and how it aligns with Matrix's mission. This will help you feel more confident and ready to impress.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Make sure to tailor your application to reflect your passion for building strong client relationships and your understanding of the procurement landscape.
We think you need these skills to ace Client Relationship Manager - Matrix Milestone
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Relationship Manager role. Highlight your experience in building strong client relationships and any relevant procurement knowledge. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role is all about fostering relationships, let your communication skills shine through in your application. Use clear, engaging language and provide examples of how you've influenced stakeholders in the past. We love a good story!
Highlight Data-Driven Insights:We’re looking for someone who can leverage data to drive decisions. Include any experience you have with data analytics or using insights to improve client relationships. Show us how you can turn numbers into compelling narratives!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Matrix
✨Know Your Client Relationship Strategies
Before the interview, brush up on your client relationship management techniques. Be ready to discuss how you build trust and rapport with clients, as this role is all about fostering strong partnerships. Think of specific examples where you've successfully managed client relationships and how you can apply those skills at Matrix.
✨Showcase Your Data-Driven Mindset
Since the role involves leveraging data analytics, prepare to talk about how you've used data to drive insights in previous roles. Bring examples of reports or analyses you've created that influenced decision-making. This will demonstrate your analytical skills and ability to tell compelling stories backed by data.
✨Understand the Procurement Landscape
Familiarise yourself with public sector procurement processes and challenges. Research current trends and issues in the procurement space, especially those relevant to Matrix. This knowledge will help you engage in meaningful conversations during the interview and show your genuine interest in the industry.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and negotiation skills. Think through potential challenges you might face in the role and how you would address them. Practising these scenarios will help you articulate your thought process clearly and confidently during the interview.
