At a Glance
- Tasks: Support students and coordinate with lecturers to enhance academic experiences.
- Company: Dynamic educational institution focused on student success.
- Benefits: Competitive salary, annual incentives, 28 days holiday, and complimentary lunch.
- Other info: Full-time role with opportunities for travel and professional growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Bachelor’s degree and strong communication skills required.
The predicted salary is between 27000 - 30000 £ per year.
We are seeking to appoint a Student Support Officer who can coordinate with the lecturer’s schedule around students and support academic operations. You should be able to offer information on all enquiries (internal and external) both basic and complex queries from students and departments who have concern about students.
Responsibilities
- Coordinate and manage lecturers’ schedules to ensure effective class delivery aligned with student needs.
- Respond to enquiries from students and departments, addressing both basic questions (e.g., funding information) and complex issues (e.g., student welfare concerns).
- Support student registration, enrolment, and class assignment through the CRM system.
- Monitor student attendance and coursework submission deadlines in liaison with lecturers to track student progress.
- Collect, collate, and distribute coursework for assigned programmes.
- Maintain and update student records and databases (CRM and VLE), ensuring data accuracy and compliance with policies.
- Assist with the organisation of induction week activities, examination boards, and other academic events.
- Act as the first point of contact within the academic department for student academic and welfare matters, escalating issues as appropriate.
- Ensure safeguarding and PREVENT duties are upheld, and that students comply with organisational policies on behaviour, health and safety, and welfare.
- Conduct regular student surveys and feedback collection to support continuous improvement of programmes.
- Participate in open days and visit days, providing information and guidance to prospective students.
- Undertake relevant training and development, and perform additional duties as assigned by management.
Requirements
- Bachelor’s degree in Business or related subject.
- Must have a good knowledge of using database like CRM.
- Exhibit strong leadership and problem-solving skills.
- Must have a good communication skill.
- Experience of providing support and ensuring student engagement.
Salary and Benefits
- £27,000 - £30,000 per year depending on experience.
- Up to £5,000 annual incentives (on top of salary) given quarterly on meeting KPIs upon successful probation period.
- 5% annual increase per year on completion from your start date of service and on meeting KPIs.
- Holiday entitlement is 28 days annual leave plus bank holidays.
- Staff award and recognition programme.
- Employee Assistance Programme.
- Complementary lunch as part of company benefit.
Job Type
- Full-Time, Permanent.
- Basic hours are 9am to 6pm on site.
- Travel to other campuses may be required, all expenses reimbursed.
Student Support and Experience Officer in Warrington employer: Matrix Solutions International
As a Student Support and Experience Officer, you will thrive in a dynamic and supportive environment that prioritises student welfare and academic success. Our commitment to employee growth is evident through regular training opportunities and a generous benefits package, including competitive salary, annual incentives, and 28 days of holiday. Join us in Bradford, Bristol, Cardiff, or Sheffield, where we foster a collaborative work culture that values your contributions and encourages innovation in enhancing the student experience.
Contact Details:
Matrix Solutions International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Support and Experience Officer in Warrington
✨Tip Number 1
Network like a pro! Reach out to current or former Student Support Officers on LinkedIn or at events. They can give you the inside scoop on what it’s really like and might even refer you for the job.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and experience. Think about how you’d handle specific scenarios, like addressing complex student welfare concerns.
✨Tip Number 3
Show your passion for student engagement! During interviews, share examples of how you've supported students in the past. This will demonstrate your commitment to their success and well-being.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Student Support and Experience Officer in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Support and Experience Officer role. Highlight your relevant experience and skills that match the job description, especially your knowledge of CRM systems and student engagement.
Showcase Your Communication Skills:Since this role involves responding to various enquiries, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would interact with students and departments.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Include examples in your application where you've successfully resolved issues or improved processes, especially in a student support context.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Matrix Solutions International
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Student Support and Experience Officer. Familiarise yourself with how to coordinate lecturers’ schedules and respond to both basic and complex student queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, prepare examples of how you've effectively communicated with students or colleagues in the past. Think about situations where you resolved issues or provided support, as these will highlight your ability to engage with students and departments.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to student welfare or academic operations. Practice responding to questions like how you would handle a student’s complaint or manage attendance issues. This will help you think on your feet and show your problem-solving skills.
✨Demonstrate Your Tech Savvy
Since you'll be using CRM systems and databases, be prepared to discuss your experience with these tools. If you have specific examples of how you've used technology to improve processes or support students, share those. It’ll show that you’re not just capable but also proactive in utilising tech for better outcomes.
