At a Glance
- Tasks: Coordinate schedules, respond to student queries, and support academic operations.
- Company: Dynamic educational institution focused on student success and engagement.
- Benefits: Competitive salary, annual incentives, 28 days holiday, and employee recognition programmes.
- Other info: Full-time role with opportunities for travel and professional development.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Bachelor’s degree, strong communication skills, and experience in student support.
The predicted salary is between 27000 - 30000 £ per year.
We are seeking to appoint a Student Support Officer who can coordinate with the lecturer’s schedule around students and support academic operations. You should be able to offer information on all enquiries (internal and external) both basic and complex queries from students and departments who have concern about students.
Responsibilities
- Coordinate and manage lecturers’ schedules to ensure effective class delivery aligned with student needs.
- Respond to enquiries from students and departments, addressing both basic questions (e.g., funding information) and complex issues (e.g., student welfare concerns).
- Support student registration, enrolment, and class assignment through the CRM system.
- Monitor student attendance and coursework submission deadlines in liaison with lecturers to track student progress.
- Collect, collate, and distribute coursework for assigned programmes.
- Maintain and update student records and databases (CRM and VLE), ensuring data accuracy and compliance with policies.
- Assist with the organisation of induction week activities, examination boards, and other academic events.
- Act as the first point of contact within the academic department for student academic and welfare matters, escalating issues as appropriate.
- Ensure safeguarding and PREVENT duties are upheld, and that students comply with organisational policies on behaviour, health and safety, and welfare.
- Conduct regular student surveys and feedback collection to support continuous improvement of programmes.
- Participate in open days and visit days, providing information and guidance to prospective students.
- Undertake relevant training and development, and perform additional duties as assigned by management.
Requirements
- Bachelor’s degree in Business or related subject.
- Must have a good knowledge of using database like CRM.
- Exhibit strong leadership and problem-solving skills.
- Must have good communication skills.
- Experience of providing support and ensuring student engagement.
Salary and Benefits
- £27,000 - £30,000 per year depending on experience.
- Up to £5,000 annual incentives (on top of salary) given quarterly on meeting KPIs upon successful probation period.
- 5% annual increase per year on completion from your start date of service and on meeting KPIs.
- Holiday entitlement is 28 days annual leave plus bank holidays.
- Staff award and recognition programme.
- Employee Assistance Programme.
- Complementary lunch as part of company benefit.
Job Type
- Full-Time, Permanent.
- Basic hours are 9am to 6pm on site.
- Travel to other campuses may be required, all expenses reimbursed.
Student Support and Experience Officer in Stevenage employer: Matrix Solutions International
As a Student Support and Experience Officer, you will thrive in a dynamic and supportive environment that prioritises student welfare and academic success. Our commitment to employee growth is evident through regular training opportunities, a generous annual leave policy, and a rewarding incentive structure that recognises your contributions. Join us in Bradford, Bristol, Cardiff, or Sheffield, where you can make a meaningful impact while enjoying a collaborative work culture and comprehensive benefits.
Contact Details:
Matrix Solutions International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Support and Experience Officer in Stevenage
✨Tip Number 1
Network like a pro! Reach out to current employees or alumni from your university who work in similar roles. They can provide insider info and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to student support and experience. Think about how you would handle specific scenarios, like addressing student welfare concerns or managing lecturer schedules. We want you to shine!
✨Tip Number 3
Showcase your skills! Bring examples of how you've used CRM systems or handled complex queries in past roles. This will demonstrate your capability and readiness for the Student Support Officer position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Student Support and Experience Officer in Stevenage
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Support and Experience Officer role. Highlight your relevant experience and skills that match the job description, especially your knowledge of CRM systems and student engagement.
Showcase Your Communication Skills:Since this role involves responding to various enquiries, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated in past roles.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! In your application, share specific instances where you've tackled complex issues or provided support to students. This will show us that you have the problem-solving skills we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Matrix Solutions International
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Student Support and Experience Officer. Familiarise yourself with how to coordinate lecturers’ schedules and respond to both basic and complex student queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with students and departments, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when addressing student welfare concerns or complex issues. This will highlight your strong communication skills.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or improved processes. Be ready to discuss how you would handle various scenarios related to student support, such as managing attendance or dealing with difficult enquiries. This will showcase your leadership and problem-solving skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the CRM system they use, or how they measure student engagement. This shows that you're not only interested in the position but also keen on contributing positively to their academic environment.
