At a Glance
- Tasks: Coordinate schedules, respond to student queries, and support academic operations.
- Company: Dynamic educational institution focused on student success and engagement.
- Benefits: Competitive salary, annual incentives, 28 days holiday, and employee recognition programmes.
- Other info: Full-time role with opportunities for travel and professional development.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Bachelor’s degree, CRM knowledge, strong communication, and leadership skills.
The predicted salary is between 27000 - 30000 £ per year.
We are seeking to appoint a Student Support Officer who can coordinate with the lecturer’s schedule around students and support academic operations. You should be able to offer information on all enquiries (internal and external) both basic and complex queries from students and departments who have concern about students.
Responsibilities
- Coordinate and manage lecturers’ schedules to ensure effective class delivery aligned with student needs.
- Respond to enquiries from students and departments, addressing both basic questions (e.g., funding information) and complex issues (e.g., student welfare concerns).
- Support student registration, enrolment, and class assignment through the CRM system.
- Monitor student attendance and coursework submission deadlines in liaison with lecturers to track student progress.
- Collect, collate, and distribute coursework for assigned programmes.
- Maintain and update student records and databases (CRM and VLE), ensuring data accuracy and compliance with policies.
- Assist with the organisation of induction week activities, examination boards, and other academic events.
- Act as the first point of contact within the academic department for student academic and welfare matters, escalating issues as appropriate.
- Ensure safeguarding and PREVENT duties are upheld, and that students comply with organisational policies on behaviour, health and safety, and welfare.
- Conduct regular student surveys and feedback collection to support continuous improvement of programmes.
- Participate in open days and visit days, providing information and guidance to prospective students.
- Undertake relevant training and development, and perform additional duties as assigned by management.
Requirements
- Bachelor’s degree in Business or related subject.
- Must have a good knowledge of using database like CRM.
- Exhibit strong leadership and problem-solving skills.
- Must have a good communication skill.
- Experience of providing support and ensuring student engagement.
Salary and Benefits
- £27,000 - £30,000 per year depending on experience.
- Up to £5,000 annual incentives (on top of salary) given quarterly on meeting KPIs upon successful probation period.
- 5% annual increase per year on completion from your start date of service and on meeting KPIs.
- Holiday entitlement is 28 days annual leave plus bank holidays.
- Staff award and recognition programme.
- Employee Assistance Programme.
- Complementary lunch as part of company benefit.
Job Type
- Full-Time, Permanent.
- Basic hours are 9am to 6pm on site.
- Travel to other campuses may be required, all expenses reimbursed.
Student Support and Experience Officer in Portsmouth employer: Matrix Solutions International
Join a dynamic and supportive environment as a Student Support and Experience Officer, where your contributions directly enhance student engagement and academic success. With competitive salaries, generous annual leave, and a commitment to employee development through training and recognition programmes, we prioritise your growth and well-being. Located in vibrant cities like Bradford, Bristol, Cardiff, and Sheffield, you will enjoy a collaborative work culture that values innovation and teamwork, making it an excellent place for meaningful employment.
Contact Details:
Matrix Solutions International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Support and Experience Officer in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even refer you for the position.
✨Tip Number 2
Prepare for the interview by researching common questions for Student Support roles. Think about how your experiences align with the responsibilities listed in the job description, and be ready to share specific examples.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with the hiring team, let them know why you’re passionate about supporting students and improving their experience. Your energy can set you apart!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Student Support and Experience Officer in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Support and Experience Officer role. Highlight your relevant experience and skills that match the job description, especially your knowledge of CRM systems and student engagement.
Showcase Your Communication Skills:Since this role involves responding to various enquiries, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated in past roles.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! In your application, share specific instances where you've successfully resolved issues or improved processes, particularly in a student support context.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Matrix Solutions International
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Student Support and Experience Officer. Familiarise yourself with how to coordinate lecturers’ schedules and respond to both basic and complex student queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with students and departments, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when addressing student welfare concerns or resolving issues.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to solve problems or manage conflicts. Be ready to discuss how you approached these situations, particularly in an academic context, as this will highlight your leadership skills and ability to support student engagement.
✨Prepare for Questions on Data Management
Since you'll be using databases like CRM, brush up on your knowledge of data accuracy and compliance. Be prepared to discuss how you would maintain and update student records, as well as any experience you have with similar systems.
