At a Glance
- Tasks: Support students and coordinate with lecturers to enhance academic experiences.
- Company: Dynamic educational institution focused on student success.
- Benefits: Competitive salary, annual incentives, 28 days holiday, and employee recognition programmes.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Bachelor’s degree and strong communication skills required.
The predicted salary is between 27000 - 30000 £ per year.
We are seeking to appoint a Student Support Officer who can coordinate with the lecturer’s schedule around students and support academic operations. You should be able to offer information on all enquiries (internal and external) both basic and complex queries from students and departments who have concern about students.
Responsibilities
- Coordinate and manage lecturers’ schedules to ensure effective class delivery aligned with student needs.
- Respond to enquiries from students and departments, addressing both basic questions (e.g., funding information) and complex issues (e.g., student welfare concerns).
- Support student registration, enrolment, and class assignment through the CRM system.
- Monitor student attendance and coursework submission deadlines in liaison with lecturers to track student progress.
- Collect, collate, and distribute coursework for assigned programmes.
- Maintain and update student records and databases (CRM and VLE), ensuring data accuracy and compliance with policies.
- Assist with the organisation of induction week activities, examination boards, and other academic events.
- Act as the first point of contact within the academic department for student academic and welfare matters, escalating issues as appropriate.
- Ensure safeguarding and PREVENT duties are upheld, and that students comply with organisational policies on behaviour, health and safety, and welfare.
- Conduct regular student surveys and feedback collection to support continuous improvement of programmes.
- Participate in open days and visit days, providing information and guidance to prospective students.
- Undertake relevant training and development, and perform additional duties as assigned by management.
Requirements
- Bachelor’s degree in Business or related subject.
- Must have a good knowledge of using database like CRM.
- Exhibit strong leadership and problem-solving skills.
- Must have good communication skills.
- Experience of providing support and ensuring student engagement.
Salary and Benefits
- £27,000 - £30,000 per year depending on experience.
- Up to £5,000 annual incentives (on top of salary) given quarterly on meeting KPIs upon successful probation period.
- 5% annual increase per year on completion from your start date of service and on meeting KPIs.
- Holiday entitlement is 28 days annual leave plus bank holidays.
- Staff award and recognition programme.
- Employee Assistance Programme.
- Complementary lunch as part of company benefit.
Job Type
- Full-Time, Permanent.
- Basic hours are 9am to 6pm on site.
- Travel to other campuses may be required, all expenses reimbursed.
Student Support and Experience Officer in Nottingham employer: Matrix Solutions International
As a Student Support and Experience Officer, you will thrive in a dynamic and supportive environment that prioritises student welfare and academic success. Our commitment to employee growth is evident through regular training opportunities and a generous benefits package, including competitive salary, annual incentives, and 28 days of holiday. Join us in Bradford, Bristol, Cardiff, or Sheffield, where you can make a meaningful impact on students' lives while enjoying a collaborative work culture that values your contributions.
Contact Details:
Matrix Solutions International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Support and Experience Officer in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and experience. We should also think of examples from our past experiences that showcase our problem-solving skills and ability to engage with students.
✨Tip Number 3
Showcase your passion for student welfare during the interview. We want to convey how much we care about supporting students and enhancing their experience, as this aligns perfectly with the role's responsibilities.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows we’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Student Support and Experience Officer in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Support and Experience Officer role. Highlight your relevant experience and skills that match the job description, especially around student support and communication.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We want to see your leadership and problem-solving abilities shine through, as these are key for supporting students effectively.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Matrix Solutions International
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Student Support and Experience Officer. Familiarise yourself with how to coordinate lecturers’ schedules and respond to both basic and complex student queries. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with students and departments, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when addressing student welfare concerns or complex issues.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or improved processes. Be ready to discuss how you would handle various scenarios related to student support, such as managing attendance or responding to feedback from student surveys.
✨Familiarise Yourself with CRM Systems
As you'll be using a CRM system for student registration and record-keeping, brush up on your database skills. If you have experience with similar systems, be prepared to share that knowledge and how it can benefit the role.
