At a Glance
- Tasks: Coordinate schedules, respond to student queries, and support academic operations.
- Company: Dynamic educational institution focused on student success and engagement.
- Benefits: Competitive salary, annual incentives, 28 days holiday, and employee recognition programmes.
- Other info: Full-time role with opportunities for career growth and professional development.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Bachelor’s degree, strong communication skills, and experience in student support.
The predicted salary is between 27000 - 30000 £ per year.
We are seeking to appoint a Student Support Officer who can coordinate with the lecturer’s schedule around students and support academic operations. You should be able to offer information on all enquiries (internal and external) both basic and complex queries from students and departments who have concern about students.
Responsibilities
- Coordinate and manage lecturers’ schedules to ensure effective class delivery aligned with student needs.
- Respond to enquiries from students and departments, addressing both basic questions (e.g., funding information) and complex issues (e.g., student welfare concerns).
- Support student registration, enrolment, and class assignment through the CRM system.
- Monitor student attendance and coursework submission deadlines in liaison with lecturers to track student progress.
- Collect, collate, and distribute coursework for assigned programmes.
- Maintain and update student records and databases (CRM and VLE), ensuring data accuracy and compliance with policies.
- Assist with the organisation of induction week activities, examination boards, and other academic events.
- Act as the first point of contact within the academic department for student academic and welfare matters, escalating issues as appropriate.
- Ensure safeguarding and PREVENT duties are upheld, and that students comply with organisational policies on behaviour, health and safety, and welfare.
- Conduct regular student surveys and feedback collection to support continuous improvement of programmes.
- Participate in open days and visit days, providing information and guidance to prospective students.
- Undertake relevant training and development, and perform additional duties as assigned by management.
Requirements
- Bachelor’s degree in Business or related subject.
- Must have a good knowledge of using database like CRM.
- Exhibit strong leadership and problem-solving skills.
- Must have good communication skills.
- Experience of providing support and ensuring student engagement.
Salary and Benefits
- £27,000 - £30,000 per year depending on experience.
- Up to £5,000 annual incentives (on top of salary) given quarterly on meeting KPIs upon successful probation period.
- 5% annual increase per year on completion from your start date of service and on meeting KPIs.
- Holiday entitlement is 28 days annual leave plus bank holidays.
- Staff award and recognition programme.
- Employee Assistance Programme.
- Complementary lunch as part of company benefit.
Job Type
- Full-Time, Permanent.
- Basic hours are 9am to 6pm on site.
- Travel to other campuses may be required, all expenses reimbursed.
Student Support and Experience Officer in Doncaster employer: Matrix Solutions International
As a Student Support and Experience Officer, you will thrive in a dynamic and supportive environment that prioritises student welfare and academic success. Our commitment to employee growth is evident through regular training opportunities and a generous benefits package, including competitive salary, annual incentives, and 28 days of holiday. Join us in Bradford, Bristol, Cardiff, or Sheffield, where you can make a meaningful impact on students' lives while enjoying a collaborative work culture that values your contributions.
Contact Details:
Matrix Solutions International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Support and Experience Officer in Doncaster
✨Tip Number 1
Network like a pro! Reach out to current employees or alumni from your university who work in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit into our team, so think about how your experiences align with our mission to support students.
✨Tip Number 3
Practice common interview questions, but don’t just memorise answers. We love it when candidates share personal stories that showcase their problem-solving skills and ability to engage with students.
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Student Support and Experience Officer in Doncaster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Support and Experience Officer role. Highlight your relevant experience and skills that match the job description, especially your knowledge of CRM systems and student engagement.
Showcase Your Communication Skills:Since this role involves responding to various enquiries, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would interact with students and departments.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Include examples in your application where you've successfully resolved issues or supported students in challenging situations. This will show us you're ready for the complexities of the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Matrix Solutions International
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Student Support and Experience Officer. Familiarise yourself with how to coordinate lecturers’ schedules and respond to both basic and complex student queries. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with students and departments, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when addressing student welfare concerns or resolving issues.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully tackled challenges, particularly in a student support context. Be ready to discuss how you would handle complex queries or difficult situations, showcasing your leadership and problem-solving skills.
✨Familiarise Yourself with CRM Systems
As you'll be using a CRM system for student registration and record-keeping, brush up on your database skills. If you have experience with similar systems, be prepared to share that knowledge and how it can benefit the role.
