At a Glance
- Tasks: Support students and coordinate with lecturers to enhance academic experiences.
- Company: Dynamic educational institution focused on student success.
- Benefits: Competitive salary, annual incentives, 28 days holiday, and employee recognition programmes.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Bachelor’s degree and strong communication skills required.
The predicted salary is between 27000 - 30000 £ per year.
We are seeking to appoint a Student Support Officer who can coordinate with the lecturer’s schedule around students and support academic operations. You should be able to offer information on all enquiries (internal and external) both basic and complex queries from students and departments who have concern about students.
Responsibilities
- Coordinate and manage lecturers’ schedules to ensure effective class delivery aligned with student needs.
- Respond to enquiries from students and departments, addressing both basic questions (e.g., funding information) and complex issues (e.g., student welfare concerns).
- Support student registration, enrolment, and class assignment through the CRM system.
- Monitor student attendance and coursework submission deadlines in liaison with lecturers to track student progress.
- Collect, collate, and distribute coursework for assigned programmes.
- Maintain and update student records and databases (CRM and VLE), ensuring data accuracy and compliance with policies.
- Assist with the organisation of induction week activities, examination boards, and other academic events.
- Act as the first point of contact within the academic department for student academic and welfare matters, escalating issues as appropriate.
- Ensure safeguarding and PREVENT duties are upheld, and that students comply with organisational policies on behaviour, health and safety, and welfare.
- Conduct regular student surveys and feedback collection to support continuous improvement of programmes.
- Participate in open days and visit days, providing information and guidance to prospective students.
- Undertake relevant training and development, and perform additional duties as assigned by management.
Requirements
- Bachelor’s degree in Business or related subject.
- Must have a good knowledge of using database like CRM.
- Exhibit strong leadership and problem-solving skills.
- Must have good communication skills.
- Experience of providing support and ensuring student engagement.
Salary and Benefits
- £27,000 - £30,000 per year depending on experience.
- Up to £5,000 annual incentives (on top of salary) given quarterly on meeting KPIs upon successful probation period.
- 5% annual increase per year on completion from your start date of service and on meeting KPIs.
- Holiday entitlement is 28 days annual leave plus bank holidays.
- Staff award and recognition programme.
- Employee Assistance Programme.
- Complementary lunch as part of company benefit.
Job Type
- Full-Time, Permanent.
- Basic hours are 9am to 6pm on site.
- Travel to other campuses may be required, all expenses reimbursed.
Student Support and Experience Officer in Birmingham employer: Matrix Solutions International
As a Student Support and Experience Officer, you will thrive in a dynamic and supportive environment that prioritises student welfare and academic success. Our commitment to employee growth is reflected in our generous benefits package, including competitive salary, annual incentives, and professional development opportunities. With a culture that values collaboration and recognition, you will play a vital role in shaping the student experience across multiple campuses in Bradford, Bristol, Cardiff, and Sheffield.
Contact Details:
Matrix Solutions International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Support and Experience Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles or departments. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit in, so be ready to share how your experiences align with our mission.
✨Tip Number 3
Practice common interview questions with a mate. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email shows your enthusiasm and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Student Support and Experience Officer in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Support and Experience Officer role. Highlight your relevant experience and skills that match the job description, especially your knowledge of CRM systems and student engagement.
Showcase Your Communication Skills:Since this role involves responding to various enquiries, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated in past roles.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! In your application, share specific instances where you've tackled complex issues or provided support to students. This will show us that you're ready to handle the challenges of the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Matrix Solutions International
✨Know Your Stuff
Make sure you’re familiar with the job description and responsibilities. Brush up on your knowledge of CRM systems and student support processes, as these will likely come up in conversation. Being able to discuss how you can manage lecturers’ schedules and respond to student enquiries will show you’re ready for the role.
✨Showcase Your Communication Skills
As a Student Support and Experience Officer, communication is key. Prepare examples of how you've effectively communicated with students or departments in the past. Think about times when you’ve handled complex queries or resolved issues, and be ready to share those stories during the interview.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Prepare to discuss specific challenges you’ve faced in previous roles and how you overcame them. Highlight your leadership skills and how they helped you support student engagement and welfare.
✨Engage with the Company Culture
Research StudySmarter’s values and culture. Be prepared to discuss how your personal values align with theirs. Showing that you understand and appreciate the company’s mission will help you stand out as a candidate who is not just looking for a job, but is genuinely interested in contributing to the team.
