IT Technician
Based across Walsall and Wolverhampton hub school
Site location addresses:
Smestow Academy - Windmill Crescent, Wolverhampton, WV3 8HU
Elmwood School-King George Crescent-Rushall-WS4 1EG
Bloxwich Academy Primary - Bloxwich Lane, Walsall, West Midlands, WS2 7JT
Pool Hayes Primary - Bridgnorth Grove, Willenhall, West Midlands, WV12 4RX
Full time |37 hours | Monday to Friday
starting salary: £26,016| Start Date: October 2026
The role:
Do you have a passion for technology and a talent for solving IT problems?
We’re looking for a proactive IT Technician to provide high-quality technical support across our Trust, helping both staff and students work more efficiently. If you thrive on variety, enjoy helping others, and have strong technical skills, we’d love to hear from you.
As part of our central IT support team, you’ll be the go-to person for resolving desktop issues, managing upgrades, and keeping our IT systems running smoothly. From assisting in classrooms to maintaining servers, you’ll play a vital role in ensuring our technology empowers learning every day.
Working Pattern
The successful candidate will provide support across our Walsall and Wolverhampton Schools including Smestow Academy, Pool Hayes Primary School, Elmwood School and Bloxwich Primary School.
Your main base will be Smestow Academy. You will be entitled to claim travel expenses for any additional mileage incurred when travelling to other schools, compared with your normal journey to Smestow Academy.
The specific days and locations may vary depending on the IT support requirements of the individual schools and the availability of their Headteachers. The successful candidate will therefore need to demonstrate a flexible approach to their working pattern and be comfortable working across multiple school sites, including being able to reliably travel across sites.
Your key responsibilities will include:
- Providing technical support in person, over the phone, and remotely
- Logging, investigating, and resolving ICT support queries within agreed timeframes
- Installing, upgrading, and maintaining hardware and software
- Managing MS Teams, Outlook Groups, and network user accounts
- Maintaining shared network areas and promoting good digital housekeeping
- Supporting events such as assemblies, training sessions, and parent evenings
- Checking IT equipment, replenishing consumables, and keeping asset registers up to date
What We’re Looking For:
- GCSE grade C (or equivalent) in English & Maths - A Levels or IT-related qualifications are a plus
- Experience in an IT support role (school experience desirable but not essential)
- Confidence with Windows 10, Microsoft Office, and ideally Office 365
- Strong troubleshooting skills with both hardware and software
- Excellent communication, organisation, and customer service skills
Please see the job description for the exact duties, skills and experience required.
About us:
It is an exciting time to join an expanding and thriving Trust. Our central Head Office supports seven Academies across the West Midlands with over 800 staff employed and 7,000 pupils. We always say ‘if it’s not good enough for our own families it’s not good enough for our pupils’ and we really mean what we say. Every child deserves an exceptional education.
We are committed to fostering a culture that values the health and well-being of all employees at Matrix Academy Trust. We are proud to offer a comprehensive well-being package to all employees, including access to 24/7 online GP, physiotherapy services and counselling services. We also offer all employees annual health checks which includes the flu jab, BMI checks and a general discussion with a qualified Nurse.
Application Deadline: 30th September 2026
Please note that suitable candidates will be called for interview and we reserve the right to remove any advertised role early.
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IT Technician in Bloxwich employer: Matrix Academy Trust
Matrix Academy Trust is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its staff. Located at Bloxwich Academy, the role of Level 3 Learning Support Assistant not only offers competitive benefits and a comprehensive well-being package but also prioritises professional development, ensuring that employees can grow and thrive in their careers while making a meaningful impact on young learners' lives.
