About the Role
We’re looking for a Community Manager to transform our community into a world‑class, AI‑enhanced experience. The role goes beyond scheduling content; you’ll organize, manage projects, and drive change to modernize how our community looks and feels.
What you will be doing
- Take full ownership of the community strategy and roadmap, moving from a static platform to a dynamic, AI‑enhanced experience that our customers and technical teams want to engage with.
- Manage and modernise community platforms – Discourse, Ideas Portal, Stack Overflow, and Reddit – ensuring consistent branding, content, and functionality, and performing front‑end updates (HTML/JavaScript) as needed.
- Build and manage a contributor schedule that brings Solution Architects, Technical SAs, and engineers front‑facing on community forums regularly.
- Lead the AI integration project, researching options, collaborating with the AI Technical Lead and Metrics team, and delivering AI‑powered features such as chatbots and enhanced search.
- Analyse community engagement data to surface trends, define success metrics, and continuously improve the community experience for our B2B SaaS customer base.
What we are looking for
- A strong background in community management within a B2B SaaS environment, understanding the types of questions technical customers ask and how to build a community that serves them.
- Project management skills, able to coordinate multiple workstreams, manage contributor schedules, and drive initiatives to completion while maintaining quality and momentum.
- Comfort with front‑end web basics (HTML and JavaScript) to manage and update community platform styling and branding independently.
- A genuine curiosity about AI and its application to community experiences – from chatbots to intelligent search – and the drive to own this project.
- Highly organised, data‑driven and collaborative, building trust with technical stakeholders and using engagement metrics to make informed decisions.
Salary
This role’s estimated annual salaried pay range is £36,000 – £54,000. The final salary will be based on your relevant skills, experience, and qualifications demonstrated in the hiring process.
Benefits
- Company Equity
- 30 days holiday plus bank holidays
- 5 days paid volunteering leave
- Private Health Insurance
- Life Insurance
- Pension
- Access to mental health support
Equal Opportunity Employer
Matillion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type and does not discriminate on the basis of race, colour, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.
