At a Glance
- Tasks: Lead a luxury fragrance counter, driving sales and delivering exceptional client experiences.
- Company: Join MATIERE PREMIERE, a contemporary fragrance House at Harrods.
- Benefits: Enjoy ongoing training, a dynamic work environment, and the chance to develop your leadership skills.
- Other info: Inclusive workplace welcoming diverse candidates.
- Why this job: Be part of a fast-growing brand that values craftsmanship and creativity.
- Qualifications: Strong leadership skills and a passion for luxury retail.
The predicted salary is between 36000 - 60000 £ per year.
About MATIERE PREMIERE fragrances are built around the overdose of a single natural ingredient. With short, direct, and radical formulations, the sillage is immediate and long-lasting, the signature vibrant, and the experience irresistibly comforting. All creations are signed by our co-founder and perfumer Aurélien Guichard, who cultivates his own ingredients – Centifolia Rose, tuberose, and lavandin – exclusively for MATIERE PREMIERE in the Grasse region.
The Role
- As Business Manager at Harrods, you embody the House within one of the world’s most prestigious retail destinations. You are both a commercial driver and the guardian of our brand image, ensuring excellence at every touchpoint.
Commercial Leadership & Performance
- Lead the counter with ambition, elevating performance to consistently exceed targets.
- Monitor, analyze, and interpret KPIs to implement strategic action plans.
- Drive sell-out through strong floor presence and elevated client engagement.
- Drive performance of promotional sites.
Brand Excellence & Client Experience
- Deliver a refined, highly personalized luxury experience aligned with House standards.
- Champion storytelling and convey the singularity of our raw materials and craftsmanship.
- Ensure impeccable visual merchandising and strict adherence to brand guidelines.
Team Development & Talent Management
- Recruit, develop, and inspire a high-performing team.
- Provide ongoing coaching to cultivate product expertise and service excellence.
- Foster a culture of accountability, elegance, and entrepreneurial spirit.
Strategic Partnerships & Operations
- Build strong, collaborative relationships with Selfridges management and teams.
- Oversee stock management, replenishment, and operational excellence.
- Ensure seamless execution of retail initiatives and brand activations.
What We Offer
- A strategic leadership role representing MATIERE PREMIERE at Harrods.
- The privilege of embodying a contemporary, fast-growing fragrance House rooted in craftsmanship and authenticity.
- A dynamic, entrepreneurial environment where excellence and creativity converge.
- Ongoing training and development to cultivate your expertise and leadership.
MATIERE PREMIERE is committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified candidates who wish to contribute to the continued elevation of the House.
Business Manager - Harrods, London employer: MATIERE PREMIERE
MATIERE PREMIERE is an exceptional employer that values its employees by fostering a vibrant work culture focused on luxury retail and client satisfaction. Located in Greater London, the company offers continuous training and career development opportunities, ensuring that team members grow alongside the brand. With a commitment to operational excellence and a passion for fragrance, MATIERE PREMIERE provides a rewarding environment for those looking to elevate their careers in the luxury sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Manager - Harrods, London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like MATIERE PREMIERE, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like MATIERE PREMIERE!
We think you need these skills to ace Business Manager - Harrods, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at MATIERE PREMIERE, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at MATIERE PREMIERE and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show MATIERE PREMIERE that you’re ready to jump in and contribute right away!
How to prepare for a job interview at MATIERE PREMIERE
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
