At a Glance
- Tasks: Lead a luxury fragrance store, drive sales, and create exceptional client experiences.
- Company: Join MATIERE PREMIERE, a fast-growing luxury fragrance brand with a unique approach.
- Benefits: Enjoy continuous training, career development, and a stimulating work environment.
- Other info: Play a key role in launching our first London store and shaping its success.
- Why this job: Be an ambassador for a brand that values quality and innovation in fragrances.
- Qualifications: 3-5 years of team management experience in luxury retail, with a passion for service.
The predicted salary is between 30000 - 40000 £ per year.
About MATIERE PREMIERE fragrances are built around an overdose of a single natural ingredient. Co-founded by Master Perfumer Aurélien Guichard, the Maison blends tradition and modernity, revealing the pure texture and most beautiful facets of each raw material through refined, contemporary compositions. Excellence in quality guides every step, from the careful selection of the finest natural ingredients to sustainable and ethical sourcing worldwide.
Your Mission: As Store Manager, you are the true ambassador of the House — responsible for driving sales performance, leading the team, and delivering an exceptional client experience.
- Business Development & Performance: Drive the boutique’s sales and ensure achievement of revenue and KPI targets. Analyse performance and implement action plans to maximise results. Build and retain a loyal client base, cultivating strong relationships with both local and international clientele. Develop client loyalty and implement appropriate CRM tools and clienteling actions, including in-store events. Review and submit sales and operational reports to management.
- Team Leadership: Lead, inspire, and coach the team (Team Leader and Fragrance Sales Advisors). Recruit in collaboration with the Area Manager and the Recruitment team. Foster a positive, motivating environment that reflects the values of the House.
- Operational & Brand Excellence: Guarantee flawless execution of the Retail Excellence ceremonial. Train and develop talents to achieve excellence in both service and results in accordance with company policy. Ensure perfect product presentation and compliance with visual merchandising guidelines. Oversee daily operations: stock management, scheduling, reporting, and internal communication. Ensure compliance with grooming standards according to the House guidelines. Carry out any other duties within your capacity, which the Company may reasonably require.
Profile: Proven experience (minimum 3–5 years) in team management within luxury retail, ideally in niche or selective perfumery. Strong commercial acumen and sensitivity to high-end client expectations. Natural leadership, passion for people development, and refined sense of service. Fluent in English; another language would be a plus. Impeccable presentation, energy, and enthusiasm for the world of fragrance. Strong computer skills.
What We Offer: A stimulating and elegant environment within a fast-growing luxury fragrance brand. Continuous training and career development opportunities. A key role in the opening and success of our first London store.
Store Manager in Cardiff employer: MATIERE PREMIERE
Matiere Premiere is an exceptional employer, offering a stimulating and elegant environment for those passionate about luxury fragrances. As a Store Manager, you will not only lead a dedicated team but also play a pivotal role in the success of our first London store, with continuous training and career development opportunities to help you thrive. Join us to cultivate strong client relationships and be part of a brand that values excellence in quality and service.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Cardiff
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like MATIERE PREMIERE, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like MATIERE PREMIERE!
We think you need these skills to ace Store Manager in Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at MATIERE PREMIERE, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at MATIERE PREMIERE and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show MATIERE PREMIERE that you’re ready to jump in and contribute right away!
How to prepare for a job interview at MATIERE PREMIERE
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
