At a Glance
- Tasks: Coordinate service activities and manage documentation for our engineering teams.
- Company: Join Matic Building Services Ltd, a dynamic and supportive workplace.
- Benefits: Enjoy a competitive salary, pension scheme, and ongoing development opportunities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be the backbone of our service department and make a real difference.
- Qualifications: Experience in admin or customer service, with strong organisational skills.
The predicted salary is between 27800 - 27800 £ per year.
Hours: Full-time (typically 41 hours per week)
Salary: Competitive – dependent on experience
Benefits: Pension scheme, ongoing support and development
Role Overview
Matic Building Services Ltd is seeking a highly organised and proactive Engineering Service Coordinator to support the day-to-day operation of our Service Department. Working across our Mechanical, Electrical, and Fire & Security service teams, you will play a key role in coordinating service activities, managing documentation, scheduling engineers, and ensuring customers receive a professional and efficient service. This is a fast-paced role requiring excellent organisational skills, strong attention to detail, and a customer-focused approach.
Key Responsibilities
- Manage day-to-day administrative tasks within the Service Department
- Handle incoming telephone calls and respond to customer enquiries
- Process service requests and accurately raise jobs within the job management system
- Schedule and coordinate service appointments for engineers
- Review engineers' reports for accuracy and completeness before issuing to customers
- Maintain certification records, ensuring all documentation is correctly logged and stored
- Issue service reports and certificates promptly
- Chase outstanding information from engineers, customers, and subcontractors
- Upload material costs and maintain accurate job records
- Provide service updates and communicate effectively with customers
- Support other departments with general administrative duties as required
Previous experience in an administrative or customer service role
Excellent organisational and time management skills
Strong written and verbal communication skills
Proficient in Microsoft Office (Word, Excel, Outlook)
Experience using job management systems or CRM software
Ability to manage multiple tasks and work effectively under pressure
High level of accuracy and attention to detail
Personal Attributes
- Proactive, reliable, and self-motivated
- Strong team player with a collaborative approach
- Customer-focused with a professional manner
- Able to work independently and use initiative
- Committed to delivering a high standard of service and administration
Engineering Service Coordinator in Manchester employer: Matic Building Services
Matic Building Services Ltd is an exceptional employer located in Wigan, offering a dynamic work environment where employees are valued and supported. With a strong focus on professional development, competitive salaries, and a comprehensive pension scheme, we foster a culture of collaboration and excellence. Join us to be part of a dedicated team that prioritises customer satisfaction and provides ample opportunities for growth within the service sector.
