At a Glance
- Tasks: Coordinate service activities and manage documentation for our engineering teams.
- Company: Join Matic Building Services Ltd, a dynamic and supportive workplace.
- Benefits: Enjoy a competitive salary, pension scheme, and ongoing development opportunities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be the backbone of our service department and make a real difference.
- Qualifications: Experience in admin or customer service, with strong organisational skills.
The predicted salary is between 27800 - 27800 £ per year.
Hours: Full-time (typically 41 hours per week)
Location: Wigan Office
Salary: Competitive – dependent on experience
Benefits: Pension scheme, ongoing support and development
Role Overview:
Matic Building Services Ltd is seeking a highly organised and proactive Engineering Service Coordinator to support the day-to-day operation of our Service Department. Working across our Mechanical, Electrical, and Fire & Security service teams, you will play a key role in coordinating service activities, managing documentation, scheduling engineers, and ensuring customers receive a professional and efficient service. This is a fast-paced role requiring excellent organisational skills, strong attention to detail, and a customer-focused approach.
Key Responsibilities:
- Manage day-to-day administrative tasks within the Service Department
- Handle incoming telephone calls and respond to customer enquiries
- Process service requests and accurately raise jobs within the job management system
- Schedule and coordinate service appointments for engineers
- Review engineers' reports for accuracy and completeness before issuing to customers
- Maintain certification records, ensuring all documentation is correctly logged and stored
- Issue service reports and certificates promptly
- Chase outstanding information from engineers, customers, and subcontractors
- Upload material costs and maintain accurate job records
- Provide service updates and communicate effectively with customers
- Support other departments with general administrative duties as required
Essential Requirements:
- Previous experience in an administrative or customer service role
- Excellent organisational and time management skills
- Strong written and verbal communication skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience using job management systems or CRM software
- Ability to manage multiple tasks and work effectively under pressure
- High level of accuracy and attention to detail
Personal Attributes:
- Proactive, reliable, and self-motivated
- Strong team player with a collaborative approach
- Customer-focused with a professional manner
- Able to work independently and use initiative
- Committed to delivering a high standard of service and administration
Locations
Engineering Service Coordinator in Cheshire, Warrington employer: Matic Building Services
Matic Building Services Ltd is an exceptional employer located in Wigan, offering a dynamic work environment where employees are valued and supported. With a strong focus on professional development, competitive salaries, and a comprehensive pension scheme, we foster a culture of collaboration and excellence. Join us to be part of a dedicated team that prioritises customer satisfaction and provides ample opportunities for growth within the service sector.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Service Coordinator in Cheshire, Warrington
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Engineering Service Coordinator role you’re after at Matic Building Services.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Matic Building Services a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Matic Building Services.
✨Apply Through Company Websites
When you spot a role like Engineering Service Coordinator at Matic Building Services, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Engineering Service Coordinator in Cheshire, Warrington
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Engineering Service Coordinator, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Matic Building Services a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Matic Building Services specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Matic Building Services
✨Brush Up on Core Engineering Principles
Before heading into the interview with Matic Building Services, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Matic Building Services want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
