Customer Success Engineer

Customer Success Engineer at MathWorks

The hybrid work model allows staff to split time between office and home while serving university customers across teaching, research, and industry collaborations.

Responsibilities

• Plan and strategize: use data‑driven account assessments to develop a strategy that increases MATLAB and Simulink usage and adoption in university programs.
• Engage with university customers: meet on campus to support the integration of tools in teaching and research, collaborating with faculty and decision makers.
• Create a vision for success: develop a future‑state vision for courses, research, and networking activities that showcases the value of our products.
• Build champions: foster relationships with faculty and researchers, positioning them as MathWorks advocates on campus and in broader research communities, and influencing product strategy.
• Drive collaboration: partner with internal subject‑matter experts and external stakeholders to support key technical activities and specialized product areas.

Qualifications

• Master’s or Ph.D. in Computer Science, Engineering, or Applied Science.
• Proven experience with MATLAB & Simulink.
• Knowledge of the UK academic landscape (preferred).
• Experience developing laboratory or course materials, teaching, or research (preferred).
• Customer‑facing technical or marketing experience (preferred).
• Bachelor’s degree plus 6 years of professional experience (or a master’s with 3 years, a Ph.D., or equivalent) required.

Location: Glasgow, Scotland, United Kingdom (hybrid work model).

Referrals increase chances of interview.