At a Glance
- Tasks: Drive impactful analytics solutions for top global clients in the CPG industry.
- Company: Join a leading consulting firm focused on data-driven transformations.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborative culture with opportunities to mentor and lead teams.
- Why this job: Be a strategic advisor and make a real difference in client success.
- Qualifications: 7+ years in analytics consulting with strong client management skills.
The predicted salary is between 59400 - 72600 £ per year.
Qualifications
- 7+ years of experience in analytics consulting, customer success, or data-driven business roles within the CPG, retail, or consumer products industries.
- Proven experience solving business problems related to commercial analytics, customer insights, trade promotion optimization, supply chain, or retail performance.
- Excellent client-facing and stakeholder management skills with the ability to build executive-level relationships across business and technology teams.
- Strong understanding of enterprise data platforms, AI/ML solutions, and cloud-based analytics ecosystems.
- Experience supporting account growth, strategic consulting engagements, and pre-sales initiatives.
- Bachelor’s degree required; Master’s degree or MBA preferred.
- Roles & Responsibilities
We are looking for a passionate, business-oriented consulting leader with deep experience in the Consumer Packaged Goods (CPG) industry to help drive measurable impact for one of our key global clients, through data, AI, and analytics consulting solutions.
- Serve as a strategic advisor to senior client stakeholders across commercial, supply chain, marketing, and customer functions.
- Lead and mentor teams delivering scalable analytics and AI consulting engagements across the CPG value chain.
- Support account growth by identifying new opportunities and expanding Math Co’s footprint within the client organization.
- Translate complex business challenges into actionable data and analytics strategies while acting as a trusted advisor throughout the engagement lifecycle.
- Maintain strong on-site partnership and stakeholder engagement within the London client environment.
Key Responsibilities
- Build and manage long-term client relationships focused on enterprise data and analytics transformation initiatives.
- Identify high-impact opportunities across revenue growth management, customer analytics, demand forecasting, supply chain optimization, and retail execution.
- Lead solutioning, proposal development, and account expansion strategies alongside delivery and leadership teams.
- Guide cross-functional consulting and analytics teams to ensure quality execution and measurable business outcomes.
- Partner with global delivery leads in India to execute programs at scale using Math Co’s hybrid operating model.
- Contribute to internal capability building, thought leadership, and CPG industry strategy development.
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Customer Success - Associate Principal - UK in London employer: MathCo
At MathCo, we pride ourselves on being an exceptional employer, particularly for our Data Science - Analytics Manager role based in London. Our vibrant work culture fosters ownership, collaboration, and curiosity, while offering ample opportunities for professional growth and development. With a strong commitment to diversity, equity, and inclusion, we ensure that every employee feels valued and empowered to contribute to meaningful projects that drive analytical excellence and business relevance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success - Associate Principal - UK in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MathCo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MathCo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success - Associate Principal - UK in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MathCo:Your cover letter is your chance to shine! Tell us why you want to work at MathCo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MathCo!
How to prepare for a job interview at MathCo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
