At a Glance
- Tasks: Convert inbound enquiries into quotes and provide top-notch service to customers.
- Company: Join a forward-thinking marketplace revolutionising the construction materials industry.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Dynamic team environment with a focus on innovation and customer satisfaction.
- Why this job: Be part of a mission to create a fairer market while honing your sales skills.
- Qualifications: Experience in sales, strong communication skills, and a knack for customer service.
The predicted salary is between 30000 - 40000 € per year.
Materials Market is a managed marketplace for bulky construction materials. We’re fixing a fragmented, opaque market where pricing is political and access is unequal — building a fairer, more transparent system where customers and suppliers trade on equal terms. We make it simple to buy heavy, first-fix materials online: customers (DIY and trade) get competitive, market-informed prices and reliable delivery through a single platform, while suppliers keep control — choosing the orders that suit their branches, fleets and margins.
We’re hiring an Internal Sales Executive to help convert inbound demand into accurate quotes, great service, and repeat customers. Most leads come inbound via phone, email and WhatsApp from customers who’ve found us online. You’ll also help look after our bigger trade accounts, ensuring they get consistent support and a high standard of service.
- Handling inbound enquiries from DIY and trade customers via phone/email/WhatsApp
- Building and sending quotes quickly, accurately, and professionally
- Comfortable quoting and selling over the phone (and writing clear, confident emails/WhatsApp messages)
- Commercial judgement: you understand margin, urgency, and what “good service” actually means
- Experience working with online leads (inbound) and/or high-volume quote workflows
- Familiarity with CRMs, order systems, or quoting tools
- Experience supporting trade accounts and repeat customers
Internal Sales and Service Executive in London employer: Materials Market
At Materials Market, we pride ourselves on being an exceptional employer that champions a culture of transparency and fairness in the construction materials industry. Our team enjoys a supportive work environment that fosters professional growth through ongoing training and development opportunities, while our commitment to innovation ensures that every employee plays a vital role in reshaping the market. Located in a dynamic sector, we offer competitive salaries, flexible working arrangements, and the chance to make a meaningful impact in a rapidly evolving marketplace.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales and Service Executive in London
✨Tip Number 1
Get to know the company inside out! Research Materials Market and understand their mission to create a fairer marketplace. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your phone skills! Since most leads come through calls, make sure you're comfortable quoting and selling over the phone. Role-play with a friend or family member to build your confidence and refine your pitch.
✨Tip Number 3
Be ready to showcase your commercial judgement. Think about how you can demonstrate your understanding of margins and urgency during your conversations. This will set you apart as someone who truly gets the business side of things.
✨Tip Number 4
Don’t forget to follow up! After your initial conversation, send a quick email or WhatsApp message thanking them for their time and reiterating your interest. It shows professionalism and keeps you on their radar.
We think you need these skills to ace Internal Sales and Service Executive in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out from the crowd.
Tailor Your Application:Make sure to tailor your application specifically for the Internal Sales and Service Executive role. Highlight your experience with inbound leads and quoting, and don’t forget to mention any familiarity with CRMs or order systems. We love seeing how your skills match our needs!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Avoid jargon unless it’s relevant, and make sure your emails and messages are professional yet friendly.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep everything organised!
How to prepare for a job interview at Materials Market
✨Know Your Stuff
Familiarise yourself with the construction materials market and the specific services offered by the company. Understand how they simplify the buying process for customers and suppliers. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Pitch
Since you'll be handling inbound enquiries, practice how you would respond to common customer queries over the phone or via email. Be ready to demonstrate your ability to build quotes quickly and accurately, as well as your comfort with using WhatsApp for communication.
✨Show Off Your Commercial Savvy
Be prepared to discuss your understanding of margin, urgency, and what constitutes 'good service'. Think of examples from your past experiences where you've successfully navigated these aspects, especially in a sales context. This will highlight your commercial judgement.
✨Get Familiar with Tech Tools
Brush up on any CRM systems or quoting tools you've used before. If you have experience with high-volume quote workflows, be ready to share how you managed that efficiently. Showing that you're tech-savvy will give you an edge in this role.
