At a Glance
- Tasks: Convert inbound enquiries into quotes and provide top-notch service to customers.
- Company: Join a fast-growing marketplace revolutionising the construction materials industry.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Enjoy real ownership and visibility in a practical, no-nonsense team.
- Why this job: Be part of a team making construction materials accessible and fair for everyone.
- Qualifications: Experience in construction materials and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Materials Market is a managed marketplace for bulky construction materials. We’re fixing a fragmented, opaque market where pricing is political and access is unequal — building a fairer, more transparent system where customers and suppliers trade on equal terms. We make it simple to buy heavy, first-fix materials online: customers (DIY and trade) get competitive, market-informed prices and reliable delivery through a single platform, while suppliers keep control — choosing the orders that suit their branches, fleets and margins.
The opportunity
We’re hiring an Internal Sales Executive to help convert inbound demand into accurate quotes, great service, and repeat customers. Most leads come inbound via phone, email and WhatsApp from customers who’ve found us online. You’ll also help look after our bigger trade accounts, ensuring they get consistent support and a high standard of service.
The role
This is a hands‑on, commercially minded role at the heart of our day‑to‑day revenue. You’ll be the person who responds fast, quotes accurately, and keeps customers moving from “can you price this?” to “paid and delivered”. You’ll work closely with Operations and the wider team to make sure what we sell is deliverable, and that customers feel looked after end‑to‑end.
What you’ll be doing
- Handling inbound enquiries from DIY and trade customers via phone/email/WhatsApp
- Building and sending quotes quickly, accurately, and professionally
- Advising customers on product selection and substitutions (where appropriate) with industry credibility
- Following up quotes to maximise conversion
- Managing order progression: clarifying specs, quantities, delivery constraints, and timelines
- Supporting and growing larger trade customers (repeat order management, responsiveness, service recovery if needed)
- Coordinating internally with Ops/supply to resolve pricing, availability, and delivery questions
- Feeding back common objections, pricing issues, and product gaps to improve our systems and offering
What we’re looking for
- Solid experience in the construction materials world (e.g., merchant, distributor, builder’s merchant counter sales, trade desk etc.)
- Comfortable quoting and selling over the phone (and writing clear, confident emails/WhatsApp messages)
- Strong product/common‑sense understanding — you know what customers mean even when they describe things imperfectly
- Organised and responsive: you can manage multiple live quotes/orders without dropping the ball
- Commercial judgement: you understand margin, urgency, and what “good service” actually means
- A calm, pragmatic approach when things go wrong — you focus on solutions
Nice to have
- Experience working with online leads (inbound) and/or high‑volume quote workflows
- Familiarity with CRMs, order systems, or quoting tools
- Experience supporting trade accounts and repeat customers
What success looks like
- Faster quote turnaround times and better quote‑to‑order conversion
- Customers who come back because the service is sharp, reliable and human
- Fewer avoidable issues caused by unclear specs or missed details
- Stronger relationships with our higher‑value trade customers
Why Materials Market
- A fast‑growing business at an inflection point — you’ll have real ownership and visibility
- A product customers genuinely need, in an industry that still runs on relationships and opacity
- A practical, no‑nonsense team that values competence, pace, and good judgement
Internal Sales Executive - London employer: Materials Market
Materials Market is an exceptional employer, offering a dynamic work environment in London where you can make a tangible impact in the construction materials industry. With a focus on employee growth and development, we provide opportunities for hands-on experience and ownership in a fast-growing business, all while fostering a supportive culture that values competence and good judgement. Join us to be part of a team that prioritises transparency and customer satisfaction, ensuring that your contributions lead to meaningful outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Executive - London
✨Tip Number 1
Get to know the company inside out! Research Materials Market, understand their mission, and be ready to discuss how you can contribute to their goal of creating a fairer marketplace. This shows genuine interest and helps you stand out.
✨Tip Number 2
Practice your pitch! You’ll be handling inbound enquiries, so make sure you can confidently explain your experience in construction materials and how it relates to the role. A clear, engaging delivery can make all the difference.
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the team dynamics and how they handle customer feedback. This not only shows your enthusiasm but also helps you gauge if the company culture is right for you.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email reiterating your excitement about the role. It’s a simple way to keep yourself on their radar and show that you’re genuinely interested in joining the team.
We think you need these skills to ace Internal Sales Executive - London
Some tips for your application 🫡
Show Your Construction Know-How:Make sure to highlight your experience in the construction materials world. We want to see that you understand the ins and outs of the industry, so don’t hold back on sharing relevant examples from your past roles.
Be Clear and Confident:When writing your application, keep it clear and confident. We love a good communicator, so whether it’s an email or a WhatsApp message, show us you can convey your thoughts effectively and professionally.
Demonstrate Your Organisational Skills:We’re looking for someone who can juggle multiple quotes and orders without dropping the ball. Share any experiences where you’ve successfully managed several tasks at once, and how you kept everything on track.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Materials Market
✨Know Your Stuff
Make sure you brush up on your knowledge of construction materials and the industry. Familiarise yourself with common products, their uses, and any recent trends. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Your Pitch
Since you'll be quoting and selling over the phone, practice how you present quotes and respond to customer inquiries. Role-play with a friend or family member to get comfortable with the flow of conversation and ensure you can communicate clearly and effectively.
✨Be Organised
Prepare a system for managing multiple quotes and orders. Bring a notepad or digital device to jot down key points during the interview. This shows that you’re organised and can handle the fast-paced nature of the job, which is crucial for an Internal Sales Executive.
✨Show Your Problem-Solving Skills
Think of examples from your past experience where you’ve successfully resolved issues or improved service. Be ready to discuss how you approach challenges calmly and pragmatically, as this is essential for maintaining strong relationships with customers.
