At a Glance
- Tasks: Convert inbound leads into quotes and provide top-notch service to customers.
- Company: Join a forward-thinking marketplace revolutionising the construction materials industry.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Dynamic team environment with a focus on innovation and customer satisfaction.
- Why this job: Be part of a mission to create a fairer market while honing your sales skills.
- Qualifications: Experience in sales, strong communication skills, and a knack for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Materials Market is a managed marketplace for bulky construction materials. We’re fixing a fragmented, opaque market where pricing is political and access is unequal — building a fairer, more transparent system where customers and suppliers trade on equal terms. We make it simple to buy heavy, first-fix materials online: customers (DIY and trade) get competitive, market-informed prices and reliable delivery through a single platform, while suppliers keep control — choosing the orders that suit their branches, fleets and margins.
We’re hiring an Internal Sales Executive to help convert inbound demand into accurate quotes, great service, and repeat customers. Most leads come inbound via phone, email and WhatsApp from customers who’ve found us online. You’ll also help look after our bigger trade accounts, ensuring they get consistent support and a high standard of service.
- Handling inbound enquiries from DIY and trade customers via phone/email/WhatsApp
- Building and sending quotes quickly, accurately, and professionally
- Comfortable quoting and selling over the phone (and writing clear, confident emails/WhatsApp messages)
- Commercial judgement: you understand margin, urgency, and what “good service” actually means
- Experience working with online leads (inbound) and/or high-volume quote workflows
- Familiarity with CRMs, order systems, or quoting tools
- Experience supporting trade accounts and repeat customers
Internal Sales and Service Executive employer: Materials Market
At Materials Market, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As an Internal Sales and Service Executive, you will benefit from competitive remuneration, comprehensive training, and ample opportunities for professional growth within a dynamic team dedicated to transforming the construction materials industry. Our commitment to transparency and fairness not only extends to our customers but also to our employees, ensuring a rewarding and meaningful career path in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales and Service Executive
✨Tip Number 1
Get to know the company inside out! Research Materials Market and understand their mission to create a fairer marketplace. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound enquiries, make sure you're comfortable quoting and selling over the phone. Role-play with a friend or family member to build your confidence and refine your pitch.
✨Tip Number 3
Be ready to showcase your commercial judgement. Think about how you can demonstrate your understanding of margins and urgency during your interviews. Share examples from your past experiences where you provided great service and made quick decisions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Materials Market.
We think you need these skills to ace Internal Sales and Service Executive
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Internal Sales Executive role. Highlight your experience with inbound leads and quoting, and don’t forget to mention any familiarity with CRMs or order systems. We love seeing how your skills match our needs!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Avoid jargon unless it’s relevant to the role – we want to understand your message easily!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Materials Market!
How to prepare for a job interview at Materials Market
✨Know Your Stuff
Before the interview, make sure you understand the materials market and how it operates. Familiarise yourself with common construction materials and their pricing. This will help you speak confidently about the industry and show that you're genuinely interested in the role.
✨Practice Your Pitch
Since you'll be handling inbound enquiries and quoting over the phone, practice your communication skills. Role-play with a friend or family member to get comfortable with explaining quotes clearly and professionally. Remember, clarity and confidence are key!
✨Show Off Your CRM Skills
If you have experience with CRMs or quoting tools, be ready to discuss them. Share specific examples of how you've used these systems to manage leads or improve service. This will demonstrate your ability to handle high-volume workflows effectively.
✨Understand Customer Needs
Be prepared to talk about what 'good service' means to you. Think of examples where you've gone above and beyond for customers, especially in a trade context. Showing that you can balance urgency with quality service will set you apart from other candidates.
