At a Glance
- Tasks: Convert inbound leads into quotes and provide top-notch customer service.
- Company: Join a fast-growing marketplace revolutionising the construction materials industry.
- Benefits: Gain ownership, visibility, and work in a supportive team environment.
- Other info: Opportunity for career growth in a dynamic, no-nonsense team.
- Why this job: Make a real impact in a transparent marketplace while building strong customer relationships.
- Qualifications: Experience in construction materials and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
About Materials Market
Materials Market is a managed marketplace for bulky construction materials. We’re fixing a fragmented, opaque market where pricing is political and access is unequal — building a fairer, more transparent system where customers and suppliers trade on equal terms. We make it simple to buy heavy, first-fix materials online: customers (DIY and trade) get competitive, market-informed prices and reliable delivery through a single platform, while suppliers keep control — choosing the orders that suit their branches, fleets and margins.
The opportunity
We’re hiring an Internal Sales Executive to help convert inbound demand into accurate quotes, great service, and repeat customers. Most leads come inbound via phone, email and WhatsApp from customers who’ve found us online. You’ll also help look after our bigger trade accounts, ensuring they get consistent support and a high standard of service.
The role
This is a hands-on, commercially minded role at the heart of our day-to-day revenue. You’ll be the person who responds fast, quotes accurately, and keeps customers moving from “can you price this?” to “paid and delivered”. You’ll work closely with Operations and the wider team to make sure what we sell is deliverable, and that customers feel looked after end-to-end.
What you’ll be doing
- Handling inbound enquiries from DIY and trade customers via phone/email/WhatsApp
- Building and sending quotes quickly, accurately, and professionally
- Advising customers on product selection and substitutions (where appropriate) with industry credibility
- Following up quotes to maximise conversion
- Managing order progression: clarifying specs, quantities, delivery constraints, and timelines
- Supporting and growing larger trade customers (repeat order management, responsiveness, service recovery if needed)
- Coordinating internally with Ops/supply to resolve pricing, availability, and delivery questions
- Feeding back common objections, pricing issues, and product gaps to improve our systems and offering
What we’re looking for
Essential
- Solid experience in the construction materials world (e.g., merchant, distributor, builder’s merchant counter sales, trade desk etc.)
- Comfortable quoting and selling over the phone (and writing clear, confident emails/WhatsApp messages)
- Strong product/common-sense understanding — you know what customers mean even when they describe things imperfectly
- Organised and responsive: you can manage multiple live quotes/orders without dropping the ball
- Commercial judgement: you understand margin, urgency, and what “good service” actually means
- A calm, pragmatic approach when things go wrong — you focus on solutions
Nice to have
- Experience working with online leads (inbound) and/or high-volume quote workflows
- Familiarity with CRMs, order systems, or quoting tools
- Experience supporting trade accounts and repeat customers
What success looks like
- Faster quote turnaround times and better quote-to-order conversion
- Customers who come back because the service is sharp, reliable and human
- Fewer avoidable issues caused by unclear specs or missed details
- Stronger relationships with our higher-value trade customers
Why Materials Market
A fast-growing business at an inflection point — you’ll have real ownership and visibility. A product customers genuinely need, in an industry that still runs on relationships and opacity. A practical, no-nonsense team that values competence, pace, and good judgement.
How to apply
Apply with a CV, and a short note on:
- Your construction materials experience
- The type of products/customers you’ve worked with (DIY, trade, civils, etc.)
Internal Sales Executive - London in City of London employer: Materials Market
Materials Market is an exceptional employer, offering a dynamic work environment in the heart of London where you can make a tangible impact in the construction materials industry. With a focus on employee growth and a culture that values competence and good judgement, you'll have the opportunity to take ownership of your role while working alongside a practical and supportive team. Enjoy competitive compensation, a fast-paced atmosphere, and the chance to contribute to a fairer marketplace for customers and suppliers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Executive - London in City of London
✨Tip Number 1
Get to know the company inside out! Research Materials Market, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your pitch! Since you'll be handling inbound enquiries, make sure you can confidently discuss your experience in construction materials. Be ready to share specific examples of how you've provided great service or solved problems in the past.
✨Tip Number 3
Follow up like a pro! After your initial conversation, don’t hesitate to reach out again. A quick message thanking them for their time and reiterating your interest can keep you top of mind and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Materials Market.
We think you need these skills to ace Internal Sales Executive - London in City of London
Some tips for your application 🫡
Show Off Your Experience:When you write your CV and cover note, make sure to highlight your experience in the construction materials world. We want to see how your background aligns with what we do, so don’t hold back on those relevant details!
Be Clear and Concise:We love a good, straightforward application! Keep your writing clear and to the point. Use bullet points if it helps, and make sure your email or WhatsApp messages are professional yet friendly. Remember, we’re looking for someone who can communicate well!
Tailor Your Application:Make your application personal! Mention specific products or customer types you’ve worked with that relate to our business. This shows us you’ve done your homework and understand what we’re all about.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Materials Market!
How to prepare for a job interview at Materials Market
✨Know Your Stuff
Make sure you brush up on your knowledge of construction materials. Understand the products, their uses, and common customer queries. This will help you answer questions confidently and show that you’re the right fit for the role.
✨Practice Your Pitch
Since you'll be quoting and selling over the phone, practice how you present quotes and respond to customer inquiries. Role-play with a friend or family member to get comfortable with the flow of conversation and ensure you can handle objections smoothly.
✨Be Organised
Prepare a system for managing multiple quotes and orders. Bring a notepad or digital device to jot down key points during the interview. This shows you’re organised and can handle the fast-paced nature of the job.
✨Show Your Commercial Savvy
Demonstrate your understanding of margins and urgency during the interview. Share examples from your past experience where you made decisions based on commercial judgement. This will highlight your ability to contribute to the team’s success.
