At a Glance
- Tasks: Convert inbound enquiries into quotes and provide top-notch service to customers.
- Company: Join a forward-thinking marketplace revolutionising the construction materials industry.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Other info: Dynamic team environment with a focus on customer satisfaction and growth.
- Why this job: Be part of a mission to create a fairer market while honing your sales skills.
- Qualifications: Experience in sales, strong communication skills, and familiarity with CRM systems.
The predicted salary is between 30000 - 40000 € per year.
Materials Market is a managed marketplace for bulky construction materials. We’re fixing a fragmented, opaque market where pricing is political and access is unequal — building a fairer, more transparent system where customers and suppliers trade on equal terms. We make it simple to buy heavy, first-fix materials online: customers (DIY and trade) get competitive, market-informed prices and reliable delivery through a single platform, while suppliers keep control — choosing the orders that suit their branches, fleets and margins.
We’re hiring an Internal Sales Executive to help convert inbound demand into accurate quotes, great service, and repeat customers. Most leads come inbound via phone, email and WhatsApp from customers who’ve found us online. You’ll also help look after our bigger trade accounts, ensuring they get consistent support and a high standard of service.
- Handling inbound enquiries from DIY and trade customers via phone/email/WhatsApp
- Building and sending quotes quickly, accurately, and professionally
- Comfortable quoting and selling over the phone (and writing clear, confident emails/WhatsApp messages)
- Commercial judgement: you understand margin, urgency, and what “good service” actually means
- Experience working with online leads (inbound) and/or high-volume quote workflows
- Familiarity with CRMs, order systems, or quoting tools
- Experience supporting trade accounts and repeat customers
Internal Sales and Service Executive in City of London employer: Materials Market
At Materials Market, we pride ourselves on being an exceptional employer that champions a culture of transparency and fairness in the construction materials industry. Our team enjoys a supportive work environment that fosters professional growth through ongoing training and development opportunities, while our commitment to innovation ensures that every employee plays a vital role in reshaping the market. Located in a dynamic sector, we offer competitive salaries, flexible working arrangements, and the chance to make a meaningful impact in a rapidly evolving marketplace.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales and Service Executive in City of London
✨Tip Number 1
Get to know the company inside out! Research Materials Market and understand their mission to create a fairer marketplace. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your phone skills! Since most leads come through calls, make sure you're comfortable quoting and selling over the phone. Role-play with a friend or family member to build your confidence and refine your pitch.
✨Tip Number 3
Be ready to showcase your commercial judgement. Think about how you can demonstrate your understanding of margins and urgency during your conversations. This will set you apart as someone who truly gets the business side of things.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Materials Market.
We think you need these skills to ace Internal Sales and Service Executive in City of London
Some tips for your application 🫡
Show Us Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Internal Sales Executive role. Highlight your experience with inbound leads and quoting, and show us how you understand what great service means in this context.
Be Clear and Concise:We appreciate clarity! When writing your emails or messages, keep them straightforward and to the point. This reflects your ability to communicate effectively, which is key for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Materials Market
✨Know Your Stuff
Familiarise yourself with the construction materials market and the specific services offered by the company. Understand how they simplify the buying process for customers and suppliers. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Pitch
Since you'll be handling inbound enquiries, practice how you would respond to common customer queries over the phone or via email. Be ready to demonstrate your ability to build quotes quickly and accurately, as well as your comfort with using WhatsApp for communication.
✨Show Off Your Commercial Savvy
Be prepared to discuss your understanding of margin, urgency, and what constitutes 'good service'. Think of examples from your past experiences where you've successfully navigated these aspects, especially in a sales context. This will highlight your commercial judgement.
✨Get Familiar with Tech Tools
Brush up on any CRM systems or quoting tools you've used before. If you have experience with high-volume quote workflows, be ready to share how you managed that efficiently. Showing that you're tech-savvy will give you an edge in this role.
