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- Tasks: Provide remote technical support and troubleshoot issues for Materialise OrthoView customers.
- Company: Join a leading tech company focused on innovative healthcare solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare technology while developing your technical skills.
- Qualifications: Strong English communication skills and a customer-oriented mindset are essential.
- Other info: Perfect for tech-savvy individuals looking to kickstart their career in a dynamic environment.
The predicted salary is between 28000 - 35000 £ per year.
Remote technical support for Materialise OrthoView customers via MS Teams or other communication tools.
Deploy and perform a ready-to-use configuration of system environments for Materialise OrthoView.
Act as the first point of contact for technical questions, incidents, and service requests related to Materialise OrthoView.
Assist in the resolution of technical incidents and problems related to usage, configuration or setup.
Take the lead in escalation of advanced incidents and problems towards our second line support teams.
Process and manage customer configuration data and perform administrative tasks.
Expand your professional knowledge and technical skills to optimise our internal knowledge base.
Provide occasional out-of-hours coverage to support OrthoView engineers at other Materialise sites.
Responsibilities:
- Remote technical support for Materialise OrthoView customers via MS Teams or other communication tools.
- Deploy and perform a ready-to-use configuration of system environments for Materialise OrthoView.
- Act as the first point of contact for technical questions, incidents, and service requests related to Materialise OrthoView.
- Assist in the resolution of technical incidents and problems related to the usage, configuration or setup of Materialise OrthoView.
- Take the lead in escalation of advanced incidents and problems towards our second line support teams.
- Process and manage customer configuration data and perform different administrative tasks.
- Expand your professional knowledge and technical skills to further optimise our internal knowledge base.
- Provide occasional out-of-hours coverage to cover sickness and holiday for OrthoView support engineers based in other Materialise sites.
Your profile:
- Excellent written and verbal knowledge of English, with strong customer communication skills, including remote collaboration.
- Self-governing and customer-oriented with keen attention to detail.
- Able to troubleshoot issues independently and deliver easy-to-follow solutions.
- Able to multitask, set priorities, and manage time efficiently.
- Available to work outside business hours.
- Knowledge of TCP/IP networks, Windows administration.
- Knowledge of JAVA and DICOM would be a distinct advantage.
- Familiarity with hardware virtualisation and server monitoring tools is a plus.
Location and type of contract:
- Southampton, UK
- Full-time
- Hybrid
- Entry level
Customer Service Engineer (Technical) in Southampton employer: Materialise
Contact Detail:
Materialise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Engineer (Technical) in Southampton
✨Tip Number 1
Get comfy with MS Teams and other communication tools. Since you'll be providing remote support, practice your virtual communication skills. Make sure you can explain technical stuff in a way that even your grandma would understand!
✨Tip Number 2
Brush up on your troubleshooting skills! Dive into common issues related to Materialise OrthoView and think about how you'd solve them. The more prepared you are, the more confident you'll feel during those tricky interview questions.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past where you juggled multiple tasks or projects. This will help us see how you can handle the fast-paced environment of customer service engineering.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Engineer (Technical) in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Engineer role. Highlight your technical skills, especially in troubleshooting and remote support, as well as any experience with tools like MS Teams.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, emphasise your written and verbal communication skills. We want to see how you can explain complex technical issues in a way that's easy for customers to understand.
Be Detail-Oriented: Attention to detail is key in this role. When writing your application, make sure to proofread for any errors and ensure that all information is accurate. This shows us you care about quality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at Materialise
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around TCP/IP networks, Windows administration, and any relevant software like JAVA and DICOM. Being able to discuss these topics confidently will show that you're prepared and knowledgeable.
✨Practice Remote Communication
Since the role involves remote support via MS Teams or other tools, practice your communication skills. Try conducting mock interviews or discussions with friends to get comfortable explaining technical concepts clearly and concisely.
✨Show Your Problem-Solving Skills
Be ready to share examples of how you've tackled technical issues in the past. Think of specific incidents where you identified a problem, implemented a solution, and what the outcome was. This will demonstrate your troubleshooting abilities.
✨Highlight Your Customer Focus
This role is all about customer service, so be prepared to discuss how you prioritise customer needs. Share experiences where you went above and beyond to help a customer, and emphasise your attention to detail and ability to manage multiple tasks.