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- Tasks: Lead onboarding for new Brand Partners and ensure a smooth integration onto our platform.
- Company: Join Material Bank, the largest material marketplace in the Architecture and Design industry.
- Benefits: Full-time role with opportunities for growth in a fast-paced, collaborative environment.
- Why this job: Shape the success of innovative partners and make a real impact in design.
- Qualifications: 3-5 years in onboarding or project management; strong communication and organisational skills.
- Other info: Diverse and inclusive workplace valuing all backgrounds and experiences.
The predicted salary is between 36000 - 60000 £ per year.
Material Bank is a fast-paced, high-growth technology company and created the world's largest material marketplace for the Architecture and Design industry, providing the fastest and most powerful way to start and manage a design project.
Material Bank is seeking a highly organized and detail oriented Onboarding Specialist who will serve as one of the first points of contact for new Brand Partners and play a critical role in shaping their success on the platform. You will lead partners through a seamless onboarding experience, ensuring they are set up for long term engagement and impact within the most innovative company in the Design and Architecture industry. This position is fast paced and highly collaborative, requiring strong communication skills, a tech savvy mindset, and the ability to manage multiple priorities. Candidates who excel at taking initiative, solving problems, and driving meaningful partner outcomes will thrive in this role.
What You’ll Do
- Lead the onboarding process for new Brand Partners, ensuring a smooth and successful integration onto the Material Bank platform.
- Serve as the primary point of contact between Brand Partners and internal teams throughout the onboarding lifecycle.
- Coordinate and support the setup of Brand Partner product pages, catalog structure, and initial data requirements.
- Manage catalog-related updates, ensuring product data is accurate, complete, and aligned with internal standards.
- Handle ticketing for onboarding and catalog updates, ensuring all requests are documented, prioritized, and resolved.
- Conduct quality assurance checks to validate data accuracy before go-live.
- Execute simple PIM (Product Information Management) functions to support catalog readiness.
- Educate Brand Partners on platform processes and collaborate with them to implement new catalog or workflow improvements.
- Provide ongoing support to the team after go-live, including addressing catalog updates, follow-up ticket requests, and helping maintain long-term data quality.
What You’ll Bring
- 3-5 years of experience in onboarding, project management, account coordination, or a similar role.
- Excellent verbal and written communication skills, with English required.
- Additional European languages are a strong plus, especially Italian, Spanish, French and/or German.
- Familiarity with Excel functions and comfort working with structured product data.
- High attention to detail and strong organizational skills.
- A client-focused mindset and the ability to build strong working relationships.
- Tech-savvy with the ability to quickly learn workflows, tools, and systems.
- A proactive, hands-on approach with the ability to manage multiple projects simultaneously.
Material Bank is proud to be an equal opportunity employer. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or other status protected under any applicable federal, state or local law.
Onboarding Specialist employer: Material Bank
Contact Detail:
Material Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Material Bank on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit into our fast-paced, collaborative environment, so be ready to share examples of your past experiences that align with this.
✨Tip Number 3
Show off your tech-savvy side! Brush up on any relevant tools or software we use at Material Bank. Being familiar with these can really set you apart during the onboarding process.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Show Your Organisational Skills: As an Onboarding Specialist, being organised is key! Make sure your application highlights any experience you have in managing multiple projects or tasks. We want to see how you keep everything on track!
Communicate Clearly: Strong communication skills are a must for this role. When writing your application, be clear and concise. Use straightforward language to demonstrate your ability to convey information effectively, just like you would with our Brand Partners.
Highlight Your Tech Savviness: We’re looking for someone who’s comfortable with technology. Mention any tools or systems you’ve used in the past, especially if they relate to onboarding or project management. Show us that you can quickly adapt to new workflows!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Onboarding Specialist role. We love seeing candidates who put in the effort!
How to prepare for a job interview at Material Bank
✨Know the Company Inside Out
Before your interview, make sure to research Material Bank thoroughly. Understand their mission, values, and the specifics of their platform. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As an Onboarding Specialist, being organised is key. Prepare examples from your past experiences where you successfully managed multiple priorities or projects. Highlight how your attention to detail has led to successful outcomes in previous roles.
✨Demonstrate Your Communication Skills
Since this role involves liaising with Brand Partners, practice articulating your thoughts clearly and concisely. You might even want to prepare a mock onboarding scenario to showcase how you would guide a new partner through the process.
✨Be Ready to Discuss Tech Savviness
Familiarity with tools and systems is crucial for this position. Brush up on any relevant software or platforms you’ve used in the past, especially those related to product information management. Be prepared to discuss how quickly you can adapt to new technologies.
