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- Tasks: Lead onboarding for new Brand Partners and ensure a smooth integration onto our platform.
- Company: Join Material Bank, the world's largest material marketplace for design professionals.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Why this job: Shape the success of innovative brands in the architecture and design industry.
- Qualifications: 3-5 years in onboarding or project management, strong communication skills, and tech-savvy.
- Other info: Fast-paced, collaborative environment with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Material Bank is the world's largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is seeking a highly organized and detail-oriented Onboarding Specialist who will serve as one of the first points of contact for new Brand Partners and play a critical role in shaping their success on the platform.
You will lead partners through a seamless onboarding experience, ensuring they are set up for long-term engagement and impact within the most innovative company in the Design and Architecture industry. This position is fast-paced and highly collaborative, requiring strong communication skills, a tech-savvy mindset, and the ability to manage multiple priorities. Candidates who excel at taking initiative, solving problems, and driving meaningful partner outcomes will thrive in this role.
What You'll Do
- Lead the onboarding process for new Brand Partners, ensuring a smooth and successful integration onto the Material Bank platform.
- Serve as the primary point of contact between Brand Partners and internal teams throughout the onboarding lifecycle.
- Coordinate and support the setup of Brand Partner product pages, catalog structure, and initial data requirements.
- Manage catalog-related updates, ensuring product data is accurate, complete, and aligned with internal standards.
- Handle ticketing for onboarding and catalog updates, ensuring all requests are documented, prioritized, and resolved.
- Conduct quality assurance checks to validate data accuracy before go-live.
- Execute simple PIM (Product Information Management) functions to support catalog readiness.
- Educate Brand Partners on platform processes and collaborate with them to implement new catalog or workflow improvements.
- Provide ongoing support to the team after go-live, including addressing catalog updates, follow-up ticket requests, and helping maintain long-term data quality.
What You'll Bring
- 3-5 years of experience in onboarding, project management, account coordination, or a similar role.
- Excellent verbal and written communication skills, with English required. Additional European languages are a strong plus, especially Italian, Spanish, French and/or German.
- Familiarity with Excel functions and comfort working with structured product data.
- High attention to detail and strong organizational skills.
- A client-focused mindset and the ability to build strong working relationships.
- Tech-savvy with the ability to quickly learn workflows, tools, and systems.
- A proactive, hands-on approach with the ability to manage multiple projects simultaneously.
Material Bank is proud to be an equal opportunity employer. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or other status protected under any applicable federal, state or local law.
Onboarding Specialist London employer: Material Bank
Contact Detail:
Material Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist London
✨Tip Number 1
Get to know the company inside out! Research Material Bank's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to onboarding and project management. Think about your past experiences and how they align with what Material Bank is looking for in an Onboarding Specialist.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Onboarding Specialist London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Onboarding Specialist role. Highlight your experience in onboarding, project management, or account coordination, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, don’t hold back! Use clear and concise language in your application, and maybe even share a brief example of how you've successfully communicated with clients or partners in the past.
Be Detail-Oriented: We love candidates who pay attention to detail. Make sure your application is free from typos and errors, and ensure that all the information you provide is accurate and complete. This will show us that you’re the right fit for managing our Brand Partners' onboarding.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Material Bank and what we do!
How to prepare for a job interview at Material Bank
✨Know the Company Inside Out
Before your interview, make sure you research Material Bank thoroughly. Understand their platform, the services they offer, and their position in the architecture and design industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As an Onboarding Specialist, being organised is key. Prepare examples from your past experiences where you successfully managed multiple projects or tasks simultaneously. Highlight how your attention to detail has led to successful outcomes, especially in onboarding or project management roles.
✨Demonstrate Your Communication Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly and concisely. Be ready to discuss how you've built relationships with clients or partners in previous roles, and how you can apply those skills to educate Brand Partners about the Material Bank platform.
✨Be Tech-Savvy and Ready to Learn
Familiarity with Excel and product data management is crucial. Brush up on your Excel skills and be prepared to discuss any relevant tools or systems you've used in the past. Show enthusiasm for learning new technologies and processes, as this will resonate well with the fast-paced environment at Material Bank.
