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For Companies At a Glance
- Tasks: Manage client accounts, provide technical support, and drive sales for innovative processing solutions.
- Company: Join IDEX Material Processing Technologies, a leader in powder handling and blending solutions.
- Benefits: Competitive salary, diverse team culture, and opportunities for professional growth.
- Why this job: Make a real impact by solving complex challenges in the pharmaceutical and food sectors.
- Qualifications: Engineering qualification or equivalent experience; strong understanding of mechanical and electrical principles.
- Other info: Dynamic role with opportunities to develop relationships and enhance customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Join IDEX Material Processing Technologies and be part of a team that provides specialist equipment & solutions for powder material handling & blending, particle size reduction, and liquid processing for the pharmaceutical, nutraceutical, food, and biopharmaceutical sectors. You’ll collaborate with talented professionals from our globally recognized brands—Quadro, Fitzpatrick, Matcon, and Microfluidics—dedicated to solving complex manufacturing challenges. Our commitment to trust, teamwork, and excellence empowers every team member to contribute meaningfully to help our global customers. We celebrate diversity and inclusivity, ensuring that every voice is heard and valued.
Overall Purpose Of Role
The Service Account Manager will be responsible for increasing levels of customer satisfaction, providing technical support to resolve client onsite issues, and driving order generation through active account management. The role develops relationships with clients to gain sales, repeat business, provide technical support, and completes all supporting reports, presentations and administrative processes.
Location
This role will be based in the UK and will cover active accounts in Ireland.
Key Responsibilities
- Provide technical support for client issues (breakdown, performance concerns, etc.)
- Offer flexible support to customers through remote and on-site fault finding.
- Provide regular client training to ensure ‘best practice’ regarding operation and maintenance.
- Execute a sales strategy to proactively sell Matcon products, gain repeat sales of all products and spares, and offer service capabilities.
- Develop relationships with key account holders within the territory to increase the level of customer service and satisfaction.
- Proactively seek and progress opportunities, converting leads into sales.
- Understand market pricing and manage prices.
- Liaise closely with internal stakeholders (system sales & sales support) to ensure continuity of the sales process.
- Submit detailed sales visit reports to communicate customer, market and industry intel to the wider business.
- Manage and introduce service contract management to aid revenue generation and renewal.
This list is not exhaustive and the job holder may be asked from time to time to undertake other duties so that the team or department can function efficiently. Such a request will be reasonable and will be within this role’s normal scope of authority.
Knowledge & Qualifications
- Formal engineering qualification (Mech and/or Elec – HNC as minimum, Degree beneficial) or equivalent experience.
- Solid understanding of engineering principles (mechanical and electrical) and extensive knowledge of how they are applied.
- Competent knowledge of installing and maintaining electrical/PLCs, pneumatic, and hydraulic systems.
- High level of industry knowledge in capital goods and powder handling would be an advantage.
Skills & Abilities
- Organised, independent and self-motivated.
- Sociable, assertive and persuasive.
- Possesses a customer centric approach.
- Is a flexible team player willing to understand the department and support where necessary.
- Clean driving licence.
Service Account Manager - UK & Ireland in Evesham employer: Matcon Limited
Contact Detail:
Matcon Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Account Manager - UK & Ireland in Evesham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Familiarise yourself with IDEX Material Processing Technologies and their brands. We want you to show off your knowledge about powder handling and blending solutions during your chat!
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate your customer-centric approach and technical expertise. We suggest rehearsing how you’d handle client issues or drive sales, so you’re ready to impress when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you on board!
We think you need these skills to ace Service Account Manager - UK & Ireland in Evesham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Account Manager role. Highlight your engineering qualifications and relevant experience in customer service and technical support. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've increased customer satisfaction or resolved technical issues in the past. Let your personality shine through!
Showcase Your Technical Skills: Since this role involves providing technical support, be sure to highlight your understanding of mechanical and electrical engineering principles. Mention any experience with PLCs, pneumatic, and hydraulic systems that could set you apart from other candidates.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Matcon Limited
✨Know Your Stuff
Make sure you brush up on your engineering principles, especially mechanical and electrical. Familiarise yourself with the specific products and services offered by IDEX Material Processing Technologies, as well as their key brands like Quadro and Fitzpatrick. This will show that you're genuinely interested and knowledgeable about the role.
✨Showcase Your Customer-Centric Approach
Prepare examples of how you've successfully managed client relationships in the past. Think about times when you resolved issues or provided exceptional support. This is crucial for a Service Account Manager, so be ready to demonstrate your customer-centric mindset.
✨Be Ready to Discuss Sales Strategies
Since the role involves driving order generation, come prepared with ideas on how you would approach sales strategies. Think about how you can convert leads into sales and what techniques you've used before to achieve repeat business. This will highlight your proactive nature.
✨Ask Insightful Questions
Interviews are a two-way street, so prepare some thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
