Security Operations Manager - London

As Security Operations Manager, you will be responsible for managing security operations for a portfolio of client sites in the heart of London, centred on the prestigious Mayfair and Belgravia areas of the City of Westminster. You will be the face of the company for both our front-line officers, our clients and our partners, making operationally critical decisions daily. This is a role for someone who likes variety and has the commercial acumen to manage expectations and deliver for both staff and clients. We aim to build long lasting relationships by demonstrating that we deliver to consistently high standards and we can adapt to any change in threat level.

The successful candidate will embrace our values, will be a great communicator and be equally at ease with our clients as they are with managing our security officers. They will be organised, able to delegate to team leaders on sites, supportive and fair but able to set standards which reflect the difference between us and our competitors. There will be a commitment to detail and delivering a personal approach. The successful candidate will have the ability to collaborate and play a part in driving the company forward, especially within London. They will be able to work independently but recognise that we are better together. They will show consistent leadership to all sites and be quick to encourage, support and develop our staff.

This is undoubtedly not an easy role and not for the faint hearted, but we provide a comprehensive induction, clear operating procedures for each site and development opportunities. We have been very successful in growing high performing, professional teams and if you think you can embrace our values, bring your previous experience and skills to the role, roll your sleeves up and become a high contributor in the business then please apply.

Key Responsibilities People Management:

• Leading a specialist security team in support of the companies London Security portfolio

• Responsible for leading and managing a team of circa 40 members of staff, ensuring they display the highest standards of professionalism

• Managing staff welfare, health and safety

• Maintaining and enforcing up-to-date training on modern security practices, including commercial security and security industry legislation

• Overseeing recruitment and onboarding of front-line officers

Security Operations Management:

• Developing comprehensive operating plans outlining goals, objectives and key performance measures to be achieved, with input from multiple stakeholders

• Leading stakeholder analysis activity as part of managing multiple relationships across company functions, our clients and partners

• Supporting delivery of premium security services on behalf of Knight Protection, while managing staff and client expectations

• Building and maintaining strong relationships with clients, providing them with expert advice on security best practices

• Managing security challenges, continually evaluating threats and assessing vulnerabilities to clients and client sites

• Completing regular site plans, reports and presentations as required

• Implementing clear operating procedures (SOPs) and KPIs for each site within the portfolio

• Driving continuous improvement and managing risks that could impact future business

• Maintaining high personal standards as well as those of the deployed Officers

Compliance:

• Conducting contract auditing and performance reviews of sites, systems and documentation

• Ensuring compliance with site and contract documentation and policies

• Operating in accordance with industry-relevant regulations, legislation, and organisations

• Producing, maintaining, and reviewing policies, procedures, and operational tactics

• Professional qualification with a relevant recognised body e.g. Professional qualification with a relevant recognised body e.g. CPP, PSP, Security Institute Member (MSyl) or Chartered Security Professional (CSyP)

• Valid Front Line SIA Licence

Additional:

• Participation in a shared on-call rota, to assist dealing with out-of-hour queries

• Salary is inclusive of London working allowance

Requirements:

The ideal candidate will have the following:

• Willingness to be added to an on-call rota, shared by all Operations Managers, to help deal with out-of-hour queries

• Flexibility to spend one day a week in the company head office based in Camberley

• Frontline SIA licence

• Experience of working in the private sector

• Knowledge of the security industry and managing large scale commercial security contracts

• Ability to communicate effectively and coordinate with various departments

• Excellent organisational and communication skills

• Adept at managing internal and external stakeholders

• Ability to communicate effectively and coordinate with various departments

• A good understanding and experience of staff rostering

• Excellent knowledge of Microsoft office suite, * Strong analytical ability and strategic planning skills

• Excellent communication and presentation skills

• Ability to operate effectively under pressure

• Proven track record of delivering results and client satisfaction

• High level of integrity and honesty in all professional dealings

• High level of emotional intelligence

• 20 days holiday per year, plus an extra day for your birthday

• An extra day holiday for every five years of service

• Auto enrolment pension

• Team member of the quarter bonus for winning employee

• Discretionary, performance related bonus of up to 10% per year

• Regular team building events

• One day per week working from home (may not be possible during the training/probation period)

• Onsite physio and wellbeing consultant

• Employee Assistance Programme

• Death in service cover

• Private medical insurance

• A company vehicle for business use