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For Companies At a Glance
- Tasks: Be the friendly face of our team, helping customers and managing queries.
- Company: Join a dynamic organization focused on excellent customer service and community engagement.
- Benefits: Enjoy flexible part-time hours and opportunities for personal development.
- Why this job: Gain valuable experience in customer service while making a positive impact.
- Qualifications: Must be literate, numerate, and ICT savvy; commitment to personal growth is key.
- Other info: This role requires a BPSS + SC security clearance.
Role
Front of house role – Responding to internal and external customer queries, including providing standard responses involving direct contact with members of the public and challenging service users.
Please be aware this is a part time position.
Role Requirements
Carrying out reception and public counter duties, as necessary
Dealing with the recording of data in relation to footfall to the facility and the nature of the interaction
Responding to internal and external customer queries, including providing standard responses involving direct contact with members of the public and challenging service users
Ideal candidate (not limited to)
Knowledge:
- Literate and numerate.
- Committed to ongoing personal development.
- ICT literate relevant to work area.
- Improvements are identified and implemented.
- Relevant and accurate information is provided.
Skills:
- Customer service is provided to the required standard.
- Working knowledge of relevant software packages.
- Working knowledge of who colleagues are and what they do.
- Understanding of how to deal with customers to required standards of service.
- Knowledge of service provided in own area.
Security Level:
BPSS + SC + UK EYES ONLY
Technical Coordinator employer: Matchtech
Contact Detail:
Matchtech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Coordinator
✨Tip Number 1
Familiarize yourself with the specific customer service standards and protocols relevant to the role. Understanding how to handle challenging service users will set you apart during the interview.
✨Tip Number 2
Brush up on your ICT skills, especially with software packages commonly used in customer service roles. Being able to demonstrate your proficiency can give you an edge over other candidates.
✨Tip Number 3
Research the organization and its services thoroughly. Knowing who your colleagues are and what they do will help you answer questions more effectively and show your commitment to the team.
✨Tip Number 4
Prepare for scenarios where you might need to respond to internal and external queries. Practicing these interactions can help you feel more confident and articulate during the interview process.
We think you need these skills to ace Technical Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Coordinator position. Understand the key responsibilities, such as responding to customer queries and handling reception duties, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or front-of-house roles. Provide specific examples of how you've successfully dealt with challenging service users or managed public interactions.
Showcase Your Skills: Clearly outline your skills related to the role, such as ICT literacy and knowledge of relevant software packages. Mention any training or personal development initiatives you've undertaken that demonstrate your commitment to ongoing improvement.
Tailor Your Application: Customize your cover letter to reflect your understanding of the organization and its services. Mention how your background aligns with their needs and how you can contribute to providing high-quality customer service.
How to prepare for a job interview at Matchtech
✨Show Your Customer Service Skills
Since the role involves responding to customer queries, be prepared to discuss your previous experiences in customer service. Highlight specific situations where you successfully handled challenging interactions and how you ensured a positive outcome.
✨Demonstrate ICT Literacy
Familiarize yourself with the relevant software packages mentioned in the job description. Be ready to discuss your proficiency with these tools and provide examples of how you've used them effectively in past roles.
✨Understand the Role Requirements
Make sure you have a clear understanding of the front-of-house duties and the importance of data recording related to footfall. Prepare to explain how you would approach these tasks and why they are crucial for the organization.
✨Commit to Personal Development
The ideal candidate is committed to ongoing personal development. Be prepared to talk about any training or courses you've undertaken recently and how they have helped you grow professionally.
