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- Tasks: Support clients at Heathrow Airport with CCTV systems, ensuring smooth operations and maintenance.
- Company: Join a leading expert in the airport sector, known for innovation and reliability.
- Benefits: Enjoy a full-time contract role with 24/7 support and opportunities for professional growth.
- Why this job: Be part of a dynamic team at a major airport, making a real impact on security.
- Qualifications: Experience with CCTV systems and networking; strong problem-solving and communication skills required.
- Other info: This is a 12-month contract role with potential for future projects.
The predicted salary is between 36000 - 60000 £ per year.
Our client, renowned for its expertise in the airport sector, is seeking an experienced Service Support Engineer to join their Service Delivery Support team at Heathrow Airport. This exciting contract role offers a minimum 12-month duration on a full-time basis, focussing on CCTV systems and associated technologies.
Key Responsibilities:
- Assist and provide support to various clients at Heathrow Airport, either remotely or on-site, ensuring smooth operations of CCTV infrastructure assets and related systems.
- Conduct preventative, planned, and corrective maintenance on edge devices as well as backend applications, covering both hardware and software aspects.
- Deliver 24/7 on-call support, adhering to contractual Service Level Agreements.
- Work within established project processes and standards, liaising with different teams at Heathrow and other airport locations as needed.
- Identify resource and service demands for future projects and ensure timely procurement.
- Produce regular reports and maintain comprehensive folders for all support projects.
- Coordinate with planning-supervisors, construction managers, and various airport clients, acting as the focal point for the Delivery Support team.
- Provide detailed documentation upon project completion to facilitate ongoing support for new installations.
Job Requirements:
- General understanding of CCTV VMS systems, with experience in Genetec being beneficial.
- Experience in CCTV, Automatic Number Plate Recognition (ANPR), and radar systems is advantageous.
- Substantial skills in IP-based Security Systems or Networking support functions.
- Logical problem-solving abilities to find effective solutions.
- Strong verbal and written communication skills.
- Broad knowledge of specialised telecoms services, preferably with airport services experience.
- Specific knowledge of network products and suppliers would be advantageous.
- Experience in real-world deployments, LAN and wireless technology is beneficial.
- Professional experience in IT, Network, or Engineering maintenance departments, with formal education to C&G, HNC or A-level standard.
- Proficiency in using MS Project, MS Visio, MS Excel, and MS Word.
If you are an experienced Service Support Engineer with a background in CCTV installation and Maintenance and a desire to work within the dynamic airport sector, we would love to hear from you. Apply now to join our client’s dedicated team at Heathrow Airport.
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Service Support Engineer employer: Matchtech
Contact Detail:
Matchtech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Engineer
✨Tip Number 1
Familiarize yourself with the specific CCTV systems mentioned in the job description, especially Genetec. Having hands-on experience or knowledge about these systems will give you an edge during discussions.
✨Tip Number 2
Highlight any previous experience you have in airport environments or similar high-pressure settings. This will demonstrate your ability to adapt and thrive in the unique challenges of the airport sector.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Be ready to share specific examples of how you've tackled technical issues in the past, particularly related to IP-based security systems or networking.
✨Tip Number 4
Make sure to showcase your proficiency in MS Project, MS Visio, MS Excel, and MS Word. Being able to effectively communicate your project management skills can set you apart from other candidates.
We think you need these skills to ace Service Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Support Engineer position. Highlight key responsibilities and requirements that align with your experience, especially in CCTV systems and airport services.
Tailor Your CV: Customize your CV to emphasize relevant experience in CCTV installation and maintenance, as well as any specific knowledge of network products and suppliers. Include your problem-solving abilities and communication skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the airport sector and your expertise in CCTV and networking support. Mention your experience with Genetec and any relevant certifications or education that meet the job requirements.
Highlight Technical Skills: In your application, be sure to highlight your proficiency in MS Project, MS Visio, MS Excel, and MS Word. These tools are essential for the role, so demonstrating your familiarity with them will strengthen your application.
How to prepare for a job interview at Matchtech
✨Show Your Technical Expertise
Be prepared to discuss your experience with CCTV systems, especially if you have worked with Genetec. Highlight specific projects where you conducted maintenance or troubleshooting, as this will demonstrate your hands-on knowledge.
✨Emphasize Problem-Solving Skills
Since the role requires logical problem-solving abilities, think of examples where you've successfully resolved technical issues. Be ready to explain your thought process and how you arrived at effective solutions.
✨Communicate Clearly
Strong verbal and written communication skills are essential for this position. Practice explaining complex technical concepts in simple terms, as you may need to liaise with various teams and clients at the airport.
✨Familiarize Yourself with Airport Operations
Understanding the unique environment of an airport can set you apart. Research Heathrow Airport's operations and any relevant regulations, as this knowledge will show your commitment and readiness to adapt to the dynamic airport sector.
