IT Customer Support

Location: Bristol (3 days per week onsite average) Duration: 6 month contract Rate: £27-£33ph UMB (Inside IR35) Role details: Specialist, IT Customer Services You will provide 1st/2nd line technical support on a range of desktop systems, peripherals and software; using telephone support, remote support and onsite support. This role might also include project-based work, out-of-hours maintenance and support, and occasional travel. Job Duties Triaging Helpdesk tickets through ServiceNow Imaging PCs/Laptops Mobile phone management/tracking/configurations New Hire/Leaver process Providing remote support to small offices and home users Printer/Copier management Asset Management Scheduling and managing upgrades and backups of hardware and software systems Ensuring back-up systems operate effectively (would require clearance) Potential travel to various sites across the EMEA region for onsite support Ability to communicate clearly and collaborate with various stakeholders Work closely with international peers in different time zones Minimum Skills and Experience: 3 years' proven commercial experience within a varied Desktop/Server/Network support role Experience of working to SLAs as well as creating and communicating clear expectations to the customer Excellent customer service and people skills in-person and remotely via voice and messaging Good knowledge of Microsoft Operating systems and desktop products (Win 10/11 & M365) Experience with Microsoft Active Directory administration Good knowledge of hardware troubleshooting experience of laptop/desktop environments Fundamental understanding of LAN, WAN, Wireless, Firewall and Security products Willing to undertake Enhanced Level Clearance Driving License (UK) Desirable Skills and Experience:- Enhanced Level Clearance Educated to degree level in a relevant subject Familiarity with ITIL Working in the Defense industry Linux administration experience Understanding or experience of server virtualization (VMware, Nutanix, Cohesity) Apply today via the link provided