At a Glance
- Tasks: Provide top-notch technical support and resolve customer issues in a fast-paced environment.
- Company: Join a secure tech team in Reading with a focus on innovation.
- Benefits: Competitive daily rate, hands-on experience, and a chance to work with cutting-edge technology.
- Other info: Opportunity for growth in a dynamic, secure environment.
- Why this job: Make a real difference by helping users and enhancing their tech experience.
- Qualifications: Experience in L1 support, strong troubleshooting skills, and excellent communication.
The predicted salary is between 40000 - 45000 £ per year.
Edgewing L1 Support Engineer
Location
Reading - 5 Days Per Week Onsite ??
Rate
Up to £360 per day (Inside IR35 via Umbrella) ??
Security Clearance
Active SC Clearance Required ??
Contract
- Initial Contract Opportunity
- Security & Eligibility Requirements
Due to the nature of the programme, applicants must
- Hold active UK Security Clearance (SC)
• Be a sole national of one of the following countries
- United Kingdom
- Italy
- Japan
The Opportunity
We're currently recruiting for an
Edgewing L1 Support Engineer to join a secure and fast-paced support environment in Reading.
This role is ideal for an experienced first-line support professional with strong customer service skills and a passion for resolving technical issues.
You'll be responsible for providing frontline support, managing incidents and service requests, and ensuring a high-quality user experience within a secure operational environment.
Key Responsibilities
- Provide Level 1 technical support for end users and customers.
- Log, manage, and resolve incidents and service requests within agreed SLAs.
- Perform initial troubleshooting and diagnosis of technical issues.
- Escalate complex issues to appropriate support teams when required.
- Keep customers informed of incident progress and resolution.
- Maintain accurate ticket updates and documentation.
- Contribute to knowledge articles and support documentation.
- Work collaboratively with wider support and engineering teams.
Skills & Experience
We're looking for candidates with
- Previous experience in a Service Desk or L1 Support environment.
- Strong troubleshooting and fault-finding skills.
- Excellent customer service and communication abilities.
- Experience working with ticketing systems and SLA-driven environments.
- Knowledge of Windows operating systems and Microsoft technologies.
- Ability to prioritise and manage multiple incidents effectively.
Desirable
- Experience supporting Microsoft 365 technologies.
- ITIL Foundation certification.
- Experience within secure or government environments.
What We're Looking For
- Strong customer-focused approach.
- Excellent verbal and written communication skills.
- Positive, proactive attitude with a willingness to learn.
- Ability to work effectively as part of a team.
- Comfortable working full-time onsite in Reading.
- Active SC Clearance.
Dual nationality cannot be considered unless the combination is exclusively between the approved nations listed above.
TPBN1_UKTJ
StudySmarter Expert Advice🤫
We think this is how you could land Edgewing L1 Support Engineer in Reading
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Matchtech Mobility that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Edgewing L1 Support Engineer in Reading
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Matchtech Mobility, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Matchtech Mobility can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Matchtech Mobility will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Matchtech Mobility
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Matchtech Mobility. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Matchtech Mobility.
