At a Glance
- Tasks: Lead impactful UX research to shape public services for millions.
- Company: Join a dynamic Research & Innovation team at DWP Garage.
- Benefits: Competitive day rate, flexible hybrid working, and mentoring opportunities.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in public sector innovation and user experiences.
- Qualifications: Strong UX research experience and expertise in various research methodologies.
We are looking for an experienced Researcher to join a dynamic Research & Innovation team working on the DWP Garage initiative for the UK Department for Work and Pensions (DWP). This is a fantastic opportunity to contribute to meaningful public sector innovation, shaping how services are designed and delivered to millions of UK citizens.
As a Researcher, you will lead and deliver high-quality research across a range of projects, applying both primary and secondary research techniques to generate actionable insights. You will play a key role in influencing strategy, improving user experiences, and supporting data-driven decision-making across multidisciplinary teams.
Key Responsibilities- Plan, structure, and deliver robust research programmes aligned to project and stakeholder needs
- Apply advanced UX research methodologies and tools to uncover user behaviours, needs, and pain points
- Analyse complex qualitative and quantitative data to produce actionable insights
- Communicate research findings clearly to stakeholders, influencing product and service direction
- Collaborate closely with cross-functional teams to support delivery and innovation
- Act as a subject matter expert in research and insight, guiding best practices
- Support team performance by mentoring colleagues and fostering a collaborative environment
- Contribute to refining and improving research methodologies and processes
- Take ownership of decisions within your team and contribute to wider project outcomes
- Strong experience in User Experience (UX) Research (advanced level required)
- Expertise in a range of research tools and techniques (qualitative and quantitative)
- Proven ability to design and execute end-to-end research strategies
- Excellent data analysis and storytelling skills
- Experience working with stakeholders and communicating insights effectively
- Strong collaboration skills with the ability to work across multiple teams
- Experience within public sector or large-scale organisations is advantageous
- Work on high-impact projects within the UK public sector
- Be part of a forward-thinking Research & Innovation team
- Influence real-world services that support millions of people
- Competitive day rate and flexible hybrid working
If you're a passionate researcher ready to drive insight-led innovation, we'd love to hear from you.
Senior UX Researcher in North East employer: Matchtech Mobility
Join a forward-thinking Research & Innovation team in Newcastle, where your expertise as a Senior UX Researcher will directly impact public sector services for millions of UK citizens. Enjoy a competitive day rate, flexible hybrid working arrangements, and the opportunity to collaborate with multidisciplinary teams in a supportive environment that fosters professional growth and innovation.
