At a Glance
- Tasks: Provide hands-on technical support for automated test systems and diagnose faults.
- Company: International engineering and technology organisation in the aerospace sector.
- Benefits: Permanent role with opportunities for travel, technical development, and relationship building.
- Other info: Work in a collaborative environment with excellent career growth potential.
- Why this job: Join a dynamic team and make a real impact in the aerospace industry.
- Qualifications: HNC, HND or equivalent in Electrical/Electronic Engineering; practical experience required.
The predicted salary is between 34470 - 42130 £ per year.
Our client, an international engineering and technology organisation within the aerospace sector, is seeking a practical and customer-focused Customer Support Engineer - Test Systems to support a major customer site near Cheltenham. This permanent role involves hands-on technical support for automated test systems, fault diagnosis, equipment modification and ongoing service improvement, with occasional travel to UK and European locations.
Key Responsibilities:
- Act as the primary day-to-day technical representative at the customer site
- Provide first-line support for automated test systems and associated electrical and electronic equipment
- Investigate faults, performance issues and operational challenges, escalating complex matters where specialist support is required
- Diagnose electrical and electronic faults to module level, with component-level investigation where appropriate
- Carry out wiring, looming, crimping, terminating, soldering, repair and rework activities
- Interpret electrical schematics, wiring schedules, system diagrams and engineering drawings
- Use test equipment such as digital multimeters, oscilloscopes and LCR meters to support diagnosis and calibration
- Undertake basic mechanical modifications and fabrication work, including panel modifications and equipment repairs
- Build effective relationships with engineering, production, maintenance and operational teams
- Identify recurring faults and recommend improvements to equipment reliability, maintainability and performance
Job Requirements:
- HNC, HND or equivalent qualification in Electrical, Electronic or related Engineering, or equivalent practical experience
- Experience supporting, maintaining, manufacturing or modifying complex electrical and electronic equipment
- Experience fault-finding electrical or electronic systems to module level
- Strong practical skills in wiring, crimping, terminating and soldering
- Understanding of test, calibration and diagnostic processes
- Ability to read and interpret engineering drawings, electrical schematics and wiring diagrams
- Good mechanical skills relating to equipment modification and repair
- Knowledge of automated test systems and experience interpreting automated test results would be advantageous
- Experience in aerospace, defence, manufacturing, test engineering, control systems, power electronics, instrumentation, RF or communications systems would be beneficial
- Excellent communication, relationship-building and problem-solving skills, with the confidence to work independently in a customer environment
Desirable Skills:
- Component-level diagnostic capability
- Experience working to recognised wiring and workmanship standards
- IPC-WHMA-A-620 certification
- Understanding of equipment reliability, root-cause investigation and continuous improvement
- Willingness to undertake occasional UK and European travel
Benefits:
- Permanent position based primarily at a customer site near Cheltenham
- Opportunity to become a trusted technical partner within a major aerospace environment
- Varied hands-on work across test systems, diagnostics, maintenance and equipment improvement
- Exposure to specialist engineering teams and international customer operations
- Opportunities to contribute to technical development, knowledge sharing and continuous improvement
This is an excellent opportunity for a technically capable Customer Support Engineer to develop strong customer relationships while supporting complex aerospace test systems. If you are practical, solutions-focused and confident working across electrical, electronic and test engineering environments.
Customer Support Engineer - Test Systems in Wimborne Minster employer: Matchtech Group
Matchtech is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee wellbeing and professional growth. With a strong focus on the rail sector in Winnersh, employees benefit from comprehensive support, flexible working options, and exciting team incentives, all while contributing to significant infrastructure developments in Ireland. Join a dedicated team where your contributions are valued, and you can thrive in a dynamic environment that fosters both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer - Test Systems in Wimborne Minster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Matchtech Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Matchtech Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Engineer - Test Systems in Wimborne Minster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Matchtech Group:Your cover letter is your chance to shine! Tell us why you want to work at Matchtech Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Matchtech Group!
How to prepare for a job interview at Matchtech Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
