Are you an organised, customer-focused professional with a passion for delivering exceptional service? We're supporting the search for a Network Service Coordinator to join a high-performing team responsible for coordinating and supporting critical network services across a complex technical environment.
This is a fantastic opportunity to work at the heart of service delivery, acting as a key point of contact between technical teams, stakeholders and suppliers to ensure network services remain efficient, secure and reliable.
What you'll be doing:
- Coordinating network service requests, incidents and changes across multiple stakeholders
- Monitoring service performance and driving continuous improvement initiatives
- Supporting incident management activities and ensuring timely resolution of issues
- Managing supplier and third-party relationships to maintain service standards
- Producing service reports, metrics and documentation
- Ensuring adherence to ITIL processes and best practice service management principles
- Acting as a central communication point between technical and business teams
What we're looking for:
- Experience in a Service Coordinator, Service Delivery, Service Desk or Network Support environment
- Understanding of networking technologies and infrastructure services
- Knowledge of ITIL processes, particularly Incident, Problem and Change Management
- Strong organisational and stakeholder management skills
- Ability to prioritise multiple activities and work in a fast-paced environment
- Excellent communication skills with a proactive approach to problem-solving
What's in it for you?
Flexible and hybrid working arrangements
Competitive salary and bonus package
Paid overtime opportunities
Generous pension contribution
Excellent career progression and development pathways
Exposure to complex enterprise-scale network environments
Network Support Coordinator employer: Matchtech Group
Matchtech is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee wellbeing and professional growth. With a strong focus on the rail sector in Winnersh, employees benefit from comprehensive support, flexible working options, and exciting team incentives, all while contributing to significant infrastructure developments in Ireland. Join a dedicated team where your contributions are valued, and you can thrive in a dynamic environment that fosters both personal and career advancement.
