Matchtech Group in Warrington/Manchester area is seeking a proactive Desktop Support Team Lead for a hybrid role (2–3 days on site). You will lead the L2 Desktop Engineering team, drive improvements across Service Desk processes, digital support, knowledge management and user enablement.
You'll manage a team of Desktop Engineers, ensure high service delivery and customer satisfaction, and shape the future of IT support through automation, self-service and continuous knowledge sharing.
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Hybrid Desktop Support Team Lead - Drive Service Excellence employer: Matchtech Group
Matchtech is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee wellbeing and professional growth. With a strong focus on the rail sector in Winnersh, employees benefit from comprehensive support, flexible working options, and exciting team incentives, all while contributing to significant infrastructure developments in Ireland. Join a dedicated team where your contributions are valued, and you can thrive in a dynamic environment that fosters both personal and career advancement.
