At a Glance
- Tasks: Lead innovative projects to enhance transport ticketing systems and improve customer experiences.
- Company: Join a major metropolitan transport network with a focus on cutting-edge technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a chance to shape the future of public transport.
- Why this job: Make a real impact on urban transport solutions and drive meaningful change.
- Qualifications: Experience in continual improvement, innovation management, and stakeholder engagement.
The predicted salary is between 56059 - 68517 £ per year.
About the Project
A long-term contract has been awarded to operate, develop, enhance and expand ticketing and access control systems across a major metropolitan transport network through to 2034, with extension options to 2039.
This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back-office systems, payment gateways, IT infrastructure, and cybersecurity, supporting millions of daily passenger journeys.
The programme will ensure the continued operation and evolution of one of the world's largest and most sophisticated ticketing systems.
Following a transition period of approximately two years, the service provider will become the primary partner across a network comprising thousands of buses, hundreds of rail and underground stations, retail outlets, customer service centres, and river transport boarding points.
Drawing on decades of experience in urban public transport solutions, the project team will manage and evolve all aspects of the system while implementing new technologies to improve efficiency, automate key processes, enhance customer experience, and help create the next generation of transportation ticketing systems.
Role Overview
The Continual Improvement and Innovation Manager is responsible for leading the continual improvement and innovation function across the contract.
The role drives the identification, assessment, prioritisation, governance, and delivery of improvement and innovation initiatives that enhance service quality, operational efficiency, system resilience, maintainability, customer outcomes, and value for money.
The role ensures compliance with Continual Improvement and Innovation processes and applies the ITIL Continual Improvement Model to deliver measurable business benefits.
The successful candidate will drive the identification and implementation of innovative solutions, monitor performance to identify opportunities for improvement, and work closely with stakeholders to deliver measurable value.
They will oversee improvement projects, ensure alignment with contractual requirements, promote a culture of innovation and best practice, and provide regular reporting on progress, outcomes, and continuous improvement activities.
- Key Duties Include
- Responsible for the management of continual improvement and innovation processes aligned with industry best practices, corporate innovation frameworks, and contractual requirements.
- Establish and maintain the continual improvement and innovation framework in accordance with the ITIL Continual Improvement Model.
- Conduct and coordinate assessments of service delivery, operational processes, systems, asset management, and incident management to identify areas for improvement and propose actionable solutions.
- Analyse operational data, trends, incidents, service reports, and stakeholder feedback to identify opportunities to improve reliability, reduce costs, and deliver a better customer experience.
- Develop improvement roadmaps aligned to contractual objectives, service strategy, and business priorities.
- Present recommendations, improvement proposals, and progress reports at senior management meetings and governance forums.
- Work closely with internal and external stakeholders to ensure alignment on improvement and innovation objectives, maintaining transparency and effective communication.
- Oversee the execution of improvement and innovation projects, ensuring timely delivery, cost efficiency, and alignment with business objectives and contractual requirements.
- Ensure initiatives are appropriately documented, including objectives, dependencies, costs, risks, benefits, success measures, and delivery status.
- Measure realised benefits against original objectives and identify corrective actions where targets are not achieved.
- Lead post-implementation reviews and provide reports, dashboards, and executive summaries on improvement performance and realised benefits.
- Promote a culture of innovation by sharing best practices, lessons learned, and success stories, while preparing regular reports on improvement and innovation activities for stakeholders.
- Ensure continual improvement objectives, processes, and initiatives are understood across all teams.
- Maintain effective relationships with customer representatives, service managers, technical authorities, and operational stakeholders.
Continual Improvement and Innovation Manager in Redhill employer: Matchtech Careers
As a Business Reporting Analyst with our client, you will thrive in a dynamic work culture that values collaboration and innovation. The company offers excellent employee growth opportunities through continuous training and development, alongside competitive benefits that support work-life balance. Located in a vibrant area, this role not only allows you to make a meaningful impact on business decisions but also provides a supportive environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Continual Improvement and Innovation Manager in Redhill
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Continual Improvement and Innovation Manager at Matchtech Careers!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Matchtech Careers or be willing to refer you for that Continual Improvement and Innovation Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Matchtech Careers who’s on the lookout for their next Continual Improvement and Innovation Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Continual Improvement and Innovation Manager role at Matchtech Careers!
We think you need these skills to ace Continual Improvement and Innovation Manager in Redhill
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Matchtech Careers. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Matchtech Careers
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Matchtech Careers. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
