At a Glance
- Tasks: Provide exceptional customer support and assist clients with accountancy-related queries.
- Company: Leading FinTech Software Company experiencing rapid growth.
- Benefits: Hybrid work model, career development opportunities, and a dynamic team environment.
- Other info: Join a collaborative team and enhance your skills in a thriving industry.
- Why this job: Combine your passion for accountancy with tech to make a real difference.
- Qualifications: Accountancy qualification or degree and customer service experience required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Hybrid, 3 days a week in the Wokingham office
Why: FinTech Software Vendor experiencing huge growth
Start date - ASAP
Do you have an Accountancy Qualification (AAT) or an Accountancy Degree?
Are you passionate about delivering the best customer service?
The company is a leading FinTech Software Company, experiencing growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfect option for someone with an Accountancy qualification that doesn't want to go down the 'standard' route.
You will have daily opportunities to speak to customers and clients. You will need to be an exceptional individual who has a passion to use your accounts and financial reporting knowledge, who is passionate about software and wants to develop your skills to deliver first-class telephone and email support to customers.
Responsibilities:- Answer customer support telephone calls and emails, providing exceptional customer care
- Build your knowledge of accountancy, tax and accounts by researching and answering questions from customers
- Build your knowledge of products and use this to resolve customers' questions
- Assist existing and prospective customers with general sales enquiries
- Suggest new or improvements to support materials (FAQ’s, user guides and knowledge base)
- Work collaboratively ensuring you are building your individual knowledge of products and tax and accounting processes
- A degree that included an accountancy or finance module such as business, accountancy, finance
- 6+ months experience in a customer service role
- A desire to develop a career in a software vendor
- Understanding of the type of accounting processes, reports and statements companies use
- A confident, calm and concise telephone manner
- Clear communication both written and spoken
- An analytical and organised approach to problem solving
- The ability to interact positively with customers at all levels
- To work well under pressure
For more information please contact Katie at Matched.
Customer Support Executive - Accountancy in Wokingham employer: Matched
Matched is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for innovative minds looking to make a significant impact in the financial services sector. With a focus on employee growth, we offer ample opportunities for professional development and skill enhancement, all while enjoying the vibrant atmosphere of Greater London. Our hybrid work model ensures flexibility, allowing you to balance your professional and personal life effectively.
