At a Glance
- Tasks: Support and develop monitoring platforms and bespoke PowerShell scripts for IT infrastructure.
- Company: Reputable IT Consultancy known for exceptional service and support.
- Benefits: Hybrid work model, training opportunities, and a supportive team environment.
- Other info: Exciting career growth in a dynamic and collaborative workplace.
- Why this job: Join a growing team and enhance your technical skills while making a real impact.
- Qualifications: Experience with Microsoft PowerShell and strong problem-solving skills required.
The predicted salary is between 36000 - 44000 £ per year.
- Why? Growing, established, reputable IT Consultancy
- Location
- Warrington office - hybrid (must live within 45 minute commute)
- Salary
- Dependent on experience
- Start date
- January 2027
We are working with an IT Consultancy who provide IT infrastructure and Cloud solutions to businesses across the UK.
They are committed to using industry best practice for IT service management, security, and support in line with ITIL and ISO standards.
They have a loyal and growing customer base that rate their exceptional service, support, and knowledge.
As a 2nd Line Technical Consultant, you will be response for supporting and developing the monitoring platforms and bespoke Power Shell scripts.
You will deliver high-quality technical expertise and ensure incidents/service requests are managed efficiently to resolution.
You will provide excellent customer service whilst supporting customers' IT infrastructure.
You'll be part of a collaborative team whilst also have the opportunity for training and development for your career.
- Technical Consultant - 2nd Line - Responsibilities
- Maintain existing monitoring systems and bespoke scripts
- Innovate and extend our monitoring and automation systems as the business grows
- Perform 2nd line diagnosis, troubleshooting and resolution of technical issues
- Respond to customer support calls by providing regular updates and expectations throughout the resolution
- Manage approved change requests
- Accurately document incidents, resolutions, changes and customer communication
- Share knowledge and collaborate with colleagues
- Technical Consultant - 2nd Line - Requirements
- Strong commercial experience with Microsoft Powershell
- Familiarity with XML files and interrogating systems via API’s
- Documentation of bespoke systems
- Strong analytical, problem-solving and troubleshooting skills with a methodical approach
- Excellent customer service, communication and interpersonal skills
- A proactive attitude with a genuine enthusiasm for learning new technologies and developing technical expertise
- Desirable - knowledge of Microsoft Windows Server (2016-2025) Microsoft SQL Server (2016+), and\or Microsoft Hyper-V
- Desirable - knowledge of SNMP
- Desirable - experience of Nutanix and Linux environments.
- Familiarity with ITIL service management principles and working within SLA-driven environments.
- For more information, please contact
Katie at Matched Group.
- 2nd Line Support / Technical Support / IT Support / Technical Consultant / Power Shell
- #J-18808-Ljbffr
Technical Consultant in Warrington employer: Matched
Matched is an exceptional employer that prioritises a strong development culture and employee growth, offering a unique opportunity for Senior C++ Engineers to thrive in a mostly remote environment. With a focus on outcomes rather than activity, employees benefit from mentorship opportunities, collaborative code reviews, and the chance to work with cutting-edge technologies like C++17+. The Berkshire office provides a supportive hub for team interactions, ensuring a balanced work-life dynamic while fostering professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Consultant in Warrington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Matched values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Matched might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Matched!
✨Direct Apply to Matched
Let's not forget to apply directly through the Matched website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Consultant in Warrington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Matched.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Matched. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Matched
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
