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- Tasks: Deploy, monitor, and support Datacentre LAN network infrastructure and firewalls.
- Company: Join a forward-thinking IT Infrastructure Consultancy focused on cloud solutions.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for training and development.
- Why this job: Grow your skills in a supportive environment while working with cutting-edge technology.
- Qualifications: Experience in IT support with knowledge of LAN networking and firewalls is essential.
- Other info: On-call every 5 weeks with additional compensation for out-of-hours work.
The predicted salary is between 24000 - 48000 £ per year.
Technical Support Engineer
Company: IT Infrastructure Consultancy
Location: hybrid – Warrington office
Hours: 9-5:30 Monday – Friday (ad-hoc out of hours or weekend work which will be compensated) On-call every 5 weeks.
Salary: basic £30k-£40k + benefits
Why: forward thinking company and software; ability to grow and learn
We are working with an established IT Infrastructure Consultancy who design, architect, configure, implement, and manage private and hybrid cloud solutions for businesses. They are committed to quality processes and industry best practice for IT service management. They also invest in their employees through development, training and support.
As a Technical Support Engineer you will deploy, monitor and support the Datacentre Lan network infrastructure and firewalls. This include Cisco, HPE and Dell switching technology and Cisco firewalls. You will build knowledge of other key products to support systems across the team. This is a great opportunity to use your expertise as well as grow in new skills and technologies.
Technical Support Engineer – Responsibilities
- Deploy, monitor and support Datacentre LAN Network infrastructure and firewalls
- Build and use knowledge of Cisco, HPE and Dell switching technologies and Cisco firewalls
- Work alongside the team to support VMware, SAN storage, Microsoft Server Operating Systems, and Veeam backups
- Work alongside a team to share knowledge and document new processes and technologies
Technical Support Engineer – Requirements
- Experience as an IT Support Engineer with good knowledge of LAN networking, firewalls and VPN technologies
- Beneficial if you have or are working to a CCNA accreditation or equivalent
- Experience of VLANs, trunking, routing and VPNs
- Beneficial if you have experience of VMware, Windows, Linux and Scripting
- Strong desire to learn new skills
- Good written and verbal communication
For more information, please contact Katie at Matched.
Network Engineer / Network Analyst / IT Support / Technical Support / 2nd Line Support
Locations
Technical Support Engineer employer: Matched
Contact Detail:
Matched Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Cisco, HPE, and Dell switching technologies. Having hands-on experience or even lab practice with these systems can set you apart from other candidates.
✨Tip Number 2
Since this role involves working with a team, emphasize your teamwork skills during the interview. Be ready to share examples of how you've collaborated with others in past roles, especially in technical environments.
✨Tip Number 3
Highlight your willingness to learn new skills and technologies. The company values growth and development, so showcasing your enthusiasm for continuous learning can make a strong impression.
✨Tip Number 4
Prepare to discuss your experience with troubleshooting and problem-solving in IT support scenarios. Being able to articulate your thought process when resolving issues will demonstrate your capability as a Technical Support Engineer.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an IT Support Engineer, particularly focusing on LAN networking, firewalls, and VPN technologies. Mention any specific technologies you have worked with, such as Cisco, HPE, and Dell.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your desire to learn new skills and mention any relevant certifications, like CCNA, that you are pursuing or have completed.
Showcase Communication Skills: Since good written and verbal communication is essential for this role, ensure your application materials are clear, concise, and free of errors. Consider including examples of how you've effectively communicated technical information in the past.
Highlight Team Collaboration: Emphasize your ability to work alongside a team. Provide examples of past experiences where you collaborated with others to solve problems or document processes, as this aligns with the responsibilities of the Technical Support Engineer position.
How to prepare for a job interview at Matched
✨Show Your Technical Knowledge
Be prepared to discuss your experience with LAN networking, firewalls, and VPN technologies. Highlight any specific projects or challenges you've faced and how you overcame them.
✨Demonstrate Your Willingness to Learn
Express your enthusiasm for learning new skills and technologies. Mention any relevant certifications you are pursuing, like CCNA, and how they align with the company's commitment to employee development.
✨Communicate Clearly
Since good written and verbal communication is essential, practice explaining technical concepts in a clear and concise manner. This will help you convey your ideas effectively during the interview.
✨Prepare for Team Collaboration Questions
Expect questions about teamwork and knowledge sharing. Be ready to provide examples of how you've collaborated with others in past roles, especially in supporting complex IT systems.
