At a Glance
- Tasks: Onboard and train customers on innovative financial software, ensuring they maximise their experience.
- Company: Join a leading FinTech company known for its rapid growth and market leadership.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional development.
- Other info: Dynamic role with opportunities for both remote and on-site customer engagement.
- Why this job: Be the face of the company and make a real impact on customer success.
- Qualifications: Experience in customer success or software training, preferably with financial software.
The predicted salary is between 36000 - 60000 € per year.
Solutions Consultant - Accountancy SaaS
Why: High growth company
Software: Financial SaaS – FinTech
Location: Home Based
- Do you have experience in on-boarding, demoing or training customers on software?
- Do you have experience with FinTech, Accountancy Software, Financial Software?
The company are a leading Financial Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Solutions Consultant to help their customers get the most value and best experience from their technology. This is a key role for the business where you will be the face of the company, key to their successful onboarding and making sure customers see ongoing ROI by providing professional services and customer success.
They are looking for an exceptional communicator who would thrive in their Professional Services team. The main focus of this role is delivering high level training and consultancy to their customers, supporting both their on-boarding and continued use of the suite of financial software products.
This is a broad role which incorporates customer on-boarding, presales, training, demonstrations, customer experience, customer consulting. The majority of customer engagement is done remotely however there is also the opportunity to visit customers as and when required.
Requirement: Professional Services Consultant
- Collaborate with other members of both the Sales and Professional Services team to deliver training and consultancy to customers
- Present and articulate advanced product features and benefits
- Be able to onboard, delivering product training, workshops and consultancy sessions with customers
- Ensure customer satisfaction is maintained throughout.
- Proactively scope out technical solutions required to address customer requirements, meeting their needs by putting them into practice during the session(s).
- Provide internal product knowledge to Sales Team members
- To deliver remote or on-site professional consultancy sessions
Experience Required: Professional Services Consultant
- Previous experience in a customer success, software training, consultancy, presales, customer experience position
- Experience working with financial software such as Accounting Software, Tax Solutions, Financial Software, Bookkeeping Solutions is preferred
- Experience at delivering software training and consultancy sessions to all levels of customers
- Experience at delivering paid for training/consultancy sessions either remotely or on-site for customers.
- Confidence at presenting to a large audience
- Ability to deliver remote webinars.
- Accountancy qualifications would be highly preferable,
Solutions Consultant - Accounting SaaS in Norwich employer: Matched
As a leading Financial Software Company experiencing significant growth, we pride ourselves on fostering a dynamic work culture that prioritises employee development and customer success. Our Solutions Consultant role offers the unique opportunity to engage with clients remotely while delivering impactful training and consultancy, ensuring they maximise the value of our innovative financial SaaS products. With a commitment to professional growth and a supportive team environment, we empower our employees to thrive in their careers while making a meaningful impact in the FinTech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Consultant - Accounting SaaS in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech and accounting space. Attend webinars, join relevant groups on LinkedIn, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice your demo skills! Since this role involves showcasing software, get comfortable with presenting. Use mock scenarios to demonstrate how you’d onboard a customer or deliver training. We can help you refine your approach and boost your confidence.
✨Tip Number 3
Tailor your pitch! When you get the chance to speak with potential employers, make sure to highlight your experience with financial software and customer success. Show them how your background aligns perfectly with their needs. We’re all about making those connections count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community. Let’s land that Solutions Consultant role together!
We think you need these skills to ace Solutions Consultant - Accounting SaaS in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Solutions Consultant. Highlight your experience with FinTech and accountancy software, and don’t forget to mention any customer success or training roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with what we’re looking for. Be sure to mention specific experiences that showcase your ability to onboard and train customers effectively.
Showcase Your Communication Skills:As a Solutions Consultant, communication is key! In your application, demonstrate your ability to articulate complex ideas simply. Whether it's through your CV or cover letter, let us see your exceptional communication skills in action.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Matched
✨Know Your Software Inside Out
Make sure you’re well-versed in the financial SaaS products you'll be discussing. Familiarise yourself with their features, benefits, and common customer pain points. This will help you articulate how these solutions can meet customer needs during the interview.
✨Showcase Your Communication Skills
As a Solutions Consultant, exceptional communication is key. Prepare to demonstrate your ability to explain complex concepts clearly and concisely. You might even want to practice presenting a demo or training session to a friend to get comfortable with your delivery.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might encounter in this role. Be ready to discuss how you would approach onboarding, training, or addressing specific customer concerns. This shows that you understand the importance of customer success and are proactive in finding solutions.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their mission, recent news, and any customer testimonials. This knowledge will help you tailor your responses and show that you’re genuinely interested in being part of their team.
