At a Glance
- Tasks: Onboard and train customers on innovative financial software, ensuring they maximise their experience.
- Company: Join a leading FinTech company known for its rapid growth and market leadership.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional development.
- Other info: Dynamic role with opportunities for both remote and on-site customer engagement.
- Why this job: Be the face of the company and make a real impact on customer success.
- Qualifications: Experience in customer success or software training, preferably with financial software.
The predicted salary is between 36000 - 60000 £ per year.
Solutions Consultant - Accountancy SaaS
Why: High growth company
Software: Financial SaaS – FinTech
Location: Home Based
- Do you have experience in on-boarding, demoing or training customers on software?
- Do you have experience with FinTech, Accountancy Software, Financial Software?
The company are a leading Financial Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Solutions Consultant to help their customers get the most value and best experience from their technology. This is a key role for the business where you will be the face of the company, key to their successful onboarding and making sure customers see ongoing ROI by providing professional services and customer success.
They are looking for an exceptional communicator who would thrive in their Professional Services team. The main focus of this role is delivering high level training and consultancy to their customers, supporting both their on-boarding and continued use of the suite of financial software products.
This is a broad role which incorporates customer on-boarding, presales, training, demonstrations, customer experience, customer consulting. The majority of customer engagement is done remotely however there is also the opportunity to visit customers as and when required.
Requirement: Professional Services Consultant
- Collaborate with other members of both the Sales and Professional Services team to deliver training and consultancy to customers
- Present and articulate advanced product features and benefits
- Be able to onboard, delivering product training, workshops and consultancy sessions with customers
- Ensure customer satisfaction is maintained throughout.
- Proactively scope out technical solutions required to address customer requirements, meeting their needs by putting them into practice during the session(s).
- Provide internal product knowledge to Sales Team members
- To deliver remote or on-site professional consultancy sessions
Experience Required: Professional Services Consultant
- Previous experience in a customer success, software training, consultancy, presales, customer experience position
- Experience working with financial software such as Accounting Software, Tax Solutions, Financial Software, Bookkeeping Solutions is preferred
- Experience at delivering software training and consultancy sessions to all levels of customers
- Experience at delivering paid for training/consultancy sessions either remotely or on-site for customers.
- Confidence at presenting to a large audience
- Ability to deliver remote webinars.
- Accountancy qualifications would be highly preferable,
Solutions Consultant - Accounting SaaS in Southampton employer: Matched
As a leading Financial Software Company experiencing significant growth, we pride ourselves on fostering a dynamic work culture that prioritises employee development and customer success. Our Solutions Consultant role offers the unique opportunity to engage with clients remotely while delivering impactful training and consultancy, ensuring they maximise their investment in our innovative financial SaaS products. Join us to be part of a collaborative team where your contributions directly influence customer satisfaction and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Consultant - Accounting SaaS in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech and accounting sectors. Attend virtual meetups or webinars where you can chat with industry professionals. You never know who might have a lead on that perfect Solutions Consultant role!
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your experience in onboarding and training customers on software. This will not only impress potential employers but also give you a chance to demonstrate your expertise in financial software.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions related to customer success and consultancy. Use role-playing with a friend to simulate the interview environment, focusing on how you would articulate product features and benefits.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your experience with financial software and customer engagement, and let us help you land that dream job!
We think you need these skills to ace Solutions Consultant - Accounting SaaS in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Solutions Consultant. Highlight your experience with FinTech and accountancy software, and don’t forget to mention any customer success or training roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping customers succeed with our financial software. Share specific examples of how you've onboarded or trained clients in the past, and how that experience makes you a great fit for this role.
Show Off Your Communication Skills:As a Solutions Consultant, you'll be the face of our company, so we need to see your communication skills in action. Whether it's in your CV, cover letter, or any additional materials, make sure you convey your ability to articulate complex ideas clearly and effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Matched
✨Know Your Software Inside Out
Make sure you’re well-versed in the financial SaaS products you'll be discussing. Familiarise yourself with their features, benefits, and common customer pain points. This will help you articulate how these solutions can meet customer needs during the interview.
✨Showcase Your Communication Skills
As a Solutions Consultant, exceptional communication is key. Prepare to demonstrate your ability to explain complex concepts clearly and concisely. You might even want to practice presenting a mock demo or training session to show off your skills.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might encounter in this role. Be ready to discuss how you would approach onboarding, training, or addressing specific customer concerns. This shows that you can think on your feet and are prepared for real-world challenges.
✨Highlight Your Experience
Be sure to bring up any relevant experience you have in customer success, software training, or consultancy. Use specific examples to illustrate how you've helped customers achieve ROI or improved their experience with software in the past.
