At a Glance
- Tasks: Onboard and train customers on innovative financial software, ensuring they maximise their experience.
- Company: Join a leading FinTech company known for its rapid growth and market leadership.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional development.
- Other info: Dynamic role with opportunities for both remote and on-site customer engagement.
- Why this job: Be the face of the company and make a real impact on customer success.
- Qualifications: Experience in customer success or software training, preferably with financial software.
The predicted salary is between 36000 - 60000 £ per year.
Solutions Consultant - Accountancy SaaS
Why: High growth company
Software: Financial SaaS – FinTech
Location: Home Based
- Do you have experience in on-boarding, demoing or training customers on software?
- Do you have experience with FinTech, Accountancy Software, Financial Software?
The company are a leading Financial Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Solutions Consultant to help their customers get the most value and best experience from their technology. This is a key role for the business where you will be the face of the company, key to their successful onboarding and making sure customers see ongoing ROI by providing professional services and customer success.
They are looking for an exceptional communicator who would thrive in their Professional Services team. The main focus of this role is delivering high level training and consultancy to their customers, supporting both their on-boarding and continued use of the suite of financial software products.
This is a broad role which incorporates customer on-boarding, presales, training, demonstrations, customer experience, customer consulting. The majority of customer engagement is done remotely however there is also the opportunity to visit customers as and when required.
Requirement: Professional Services Consultant
- Collaborate with other members of both the Sales and Professional Services team to deliver training and consultancy to customers
- Present and articulate advanced product features and benefits
- Be able to onboard, delivering product training, workshops and consultancy sessions with customers
- Ensure customer satisfaction is maintained throughout.
- Proactively scope out technical solutions required to address customer requirements, meeting their needs by putting them into practice during the session(s).
- Provide internal product knowledge to Sales Team members
- To deliver remote or on-site professional consultancy sessions
Experience Required: Professional Services Consultant
- Previous experience in a customer success, software training, consultancy, presales, customer experience position
- Experience working with financial software such as Accounting Software, Tax Solutions, Financial Software, Bookkeeping Solutions is preferred
- Experience at delivering software training and consultancy sessions to all levels of customers
- Experience at delivering paid for training/consultancy sessions either remotely or on-site for customers.
- Confidence at presenting to a large audience
- Ability to deliver remote webinars.
- Accountancy qualifications would be highly preferable,
Solutions Consultant - Accounting SaaS in Leeds employer: Matched
As a leading Financial Software Company experiencing significant growth, we pride ourselves on fostering a dynamic work culture that prioritises employee development and customer success. Our Solutions Consultant role offers the unique opportunity to engage with clients remotely while delivering impactful training and consultancy, ensuring they maximise their investment in our innovative FinTech solutions. With a commitment to professional growth and a supportive team environment, we empower our employees to thrive and make a meaningful impact in the financial software landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Consultant - Accounting SaaS in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Matched. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Matched before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Solutions Consultant - Accounting SaaS in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Matched:Your cover letter is your chance to shine! Tell us why you want to work at Matched specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Matched!
How to prepare for a job interview at Matched
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
