At a Glance
- Tasks: Provide 1st line technical support via phone, email, and remote channels.
- Company: Fast-growing, award-winning SaaS vendor with a dynamic team.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Other info: Exciting environment with potential for career advancement.
- Why this job: Join a supportive team and help customers solve real tech issues.
- Qualifications: 6+ months of technical support experience and strong communication skills.
The predicted salary is between 25000 - 35000 € per year.
Hybrid - South Reading area office 3 days a week
Fast growing SaaS Vendor. An award winning growing Software Vendor is expanding their Technical Customer Support team. You will provide 1st line technical support over the phone, email and remote channels. You will help customers with application, environmental, and hardware issues.
Responsibilities:- Provide remote 1st line support via phone, e-mail, remote sessions and other channels.
- Support the rollout of new applications and existing application updates.
- Investigate, diagnose, and resolve application, environmental, and hardware issues, liaising directly with customers where needed.
- Maintain accurate records of support activity, customer issues, and resolutions for future reference.
- Creation of knowledgebase articles and FAQs for use both internally and externally.
- Identify and escalate technical issues where appropriate.
- 6+ months technical support experience i.e. 1st line.
- Ideal- 2 years customer support or customer service (telephone support).
- Working knowledge of Microsoft operating systems (Windows 10 and 11), Server 2012 onwards.
- Basic understanding of Microsoft 365.
- Basic understanding of PC hardware set-up and configuration.
- Strong written and verbal English communication skills with excellent telephone manner.
Technical Support Analyst in Reading employer: Matched
As a fast-growing SaaS vendor located in the South Reading area, we pride ourselves on fostering a dynamic and supportive work culture that prioritises employee development and collaboration. Our hybrid working model allows for flexibility while providing ample opportunities for growth within our expanding Technical Customer Support team, making it an ideal environment for those seeking meaningful and rewarding employment in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst in Reading
✨Tip Number 1
Get to know the company! Research their products and services, especially those related to technical support. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers over the phone and email, make sure you can explain technical issues clearly and concisely. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Technical Support Analyst in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical support experience and skills that match the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Support Analyst role and how your skills can help us provide top-notch support. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. We appreciate clear, concise language that demonstrates your ability to explain technical issues in an easy-to-understand way.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Matched
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft operating systems and basic PC hardware. Be ready to discuss common issues you might encounter and how you would resolve them. This shows that you’re not just familiar with the tech, but you can also think critically about troubleshooting.
✨Practice Your Communication Skills
Since you'll be providing support over the phone and email, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate clearly and effectively, as this is crucial for customer satisfaction.
✨Familiarise Yourself with the Company’s Products
Take some time to explore the company’s software and services. Understanding their applications will help you answer questions more confidently and demonstrate your genuine interest in the role. Plus, it’ll give you a leg up when discussing how you can support customers.
✨Prepare Questions for Your Interviewer
Think of insightful questions to ask during your interview. This could be about the team dynamics, the tools they use for support, or how they measure success in the role. It shows that you’re engaged and serious about the position, which can leave a great impression.
