At a Glance
- Tasks: Lead IT operations, ensuring system reliability, performance, and security in a dynamic environment.
- Company: Join a growing, award-winning SaaS vendor with a collaborative culture.
- Benefits: Competitive salary, benefits, bonus, and hybrid work model.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make a real impact by leading tech initiatives and mentoring teams.
- Qualifications: 7+ years in IT operations and 2+ years in leadership roles required.
The predicted salary is between 70000 - 85000 £ per year.
Hybrid - days every week in the Reading area office.
A growing and award winning SaaS Vendor is looking for an IT Manager who will be responsible for the reliability, performance, and security of the internal technology estate. This is a hands-on technical leadership role where you will ensure all systems are forward acting, manage external relationships, and provide technical input into business projects. This is a great role for someone who understands how to keep systems running, integrated, secure and supported whilst being able to provide mentoring and leadership to people and teams.
- Manage 2 direct reports whilst also managing internal business systems (CRM, Finance, Telephony, HR, HubSpot) and platforms and act as escalation point when issues arise.
- Oversee the stability and security of the IT Infrastructure and internal systems estate (servers, networks, cloud, etc.).
- Manage relationships with technology vendors, MSP's and partners; track SLA's and renewal decisions.
- Manage the internal helpdesk function, ensuring satisfied service experience.
- Own procurement, deployment, and lifecycle management of technical equipment.
- Support cross-functional implementation projects as a technical SME; help translate business requirements into technical plans.
- Manage information security controls and oversee access rights ensuring team complies with all procedures and standards.
Requirements:
- 2+ years' experience in leadership, team lead, or senior technical capacity.
- 7+ years' in IT operations/infrastructure roles.
- Experience in a fast paced business, ideally PE backed company.
- Experience managing infrastructure, security, and integrations in a business with multiple internal systems.
- Proven ability of leading and delivering multiple concurrent technology, systems or business transformation projects.
- Strong Technical skills including API Integrations, network, server, cloud, IT security, Helpdesk ticketing, and SaaS business systems (CRM, telephony, finance).
- Comfortable operating in an SME where you will wear many hats i.e. PE backed start-up or scale up with c 150-400 employees.
- Experience in a SaaS Vendor.
- Experience managing external vendors, MSPs, or technology partners.
- Clear communicator able to explain technical risk to a non-technical leadership team.
IT Manager in Reading employer: Matched
Matched is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for innovative minds looking to make a significant impact in the financial services sector. With a focus on employee growth, we offer ample opportunities for professional development and skill enhancement, all while enjoying the vibrant atmosphere of Greater London. Our hybrid work model ensures flexibility, allowing you to balance your professional and personal life effectively.
