At a Glance
- Tasks: Provide top-notch IT support via phone, email, and remote sessions.
- Company: Join a dynamic team at Matched, a leader in SaaS solutions.
- Benefits: Enjoy a hybrid work model, competitive pay, and growth opportunities.
- Other info: Flexible working environment with a focus on teamwork and development.
- Why this job: Kickstart your tech career while helping customers solve real problems.
- Qualifications: 6 months of tech support experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Matched is seeking a 1st Line IT Support professional in the South Reading area on a hybrid basis, 3 days a week. The role involves providing technical support via phone, email, and remote sessions while assisting customers with application, environmental, and hardware issues.
The ideal candidate will possess at least 6 months of technical support experience with strong communication skills. A working knowledge of Microsoft operating systems and a basic understanding of PC hardware is essential.
Hybrid 1st Line IT Support — SaaS Helpdesk in Reading employer: Matched
Matched is an exceptional employer that values its employees by offering a supportive work culture and flexible hybrid working arrangements, allowing for a balanced work-life experience. With a focus on professional development, employees are encouraged to grow their skills in a dynamic environment while enjoying the benefits of working in the vibrant South Reading area, known for its collaborative community and access to various amenities.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid 1st Line IT Support — SaaS Helpdesk in Reading
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Microsoft operating systems and PC hardware. We all know that a solid understanding of these will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be providing support via phone and email, we recommend role-playing common scenarios with a friend. This will help you articulate solutions clearly and confidently.
✨Tip Number 3
Network like a pro! Connect with current or former employees in the IT support field. They can offer insights about the company culture and even refer you for the position. We love when our community helps each other out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in tech support.
We think you need these skills to ace Hybrid 1st Line IT Support — SaaS Helpdesk in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical support experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your knowledge of Microsoft operating systems and PC hardware.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your communication skills can help us assist our customers effectively. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide solutions, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Matched
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft operating systems and PC hardware. Be ready to discuss common issues and solutions, as this will show that you have the technical know-how needed for the role.
✨Practice Your Communication Skills
Since strong communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to walk through a troubleshooting process, so being clear and concise will help you shine.
✨Familiarise Yourself with SaaS
As this position involves supporting SaaS applications, do some research on popular SaaS tools and their common issues. Being able to reference specific applications during your interview can demonstrate your proactive approach.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to solve hypothetical problems. Think about past experiences where you've successfully resolved issues and be ready to share those stories to highlight your problem-solving skills.
