At a Glance
- Tasks: Provide exceptional customer support using your accountancy knowledge and help clients maximise their software experience.
- Company: Leading FinTech Software Company experiencing rapid growth and innovation.
- Benefits: Hybrid work model, ongoing training, and support for further studies.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a booming industry and combine your passion for accountancy with customer interaction.
- Qualifications: Accountancy qualification or degree, plus customer service experience.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid, 3 days a week in the South Reading Area office
Why: FinTech SaaS Vendor experiencing huge growth
Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc?
The company is a leading FinTech Software Company, experiencing huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfect option for someone with an Accountancy qualification that doesn’t want to go down the 'standard' route.
The FinTech industry is one of the fastest growing and most lucrative industries in the UK. This is the perfect role for someone that wants to go down the accountancy route but wants more opportunity to speak to customers and clients. You will need to be an exceptional individual who has a passion to use your accounts and financial reporting knowledge, who is passionate about software and wants to develop your skills to deliver first class telephone and email support to customers.
The company will also support you in continuing your studies and development if this is something you want to do. You’ll receive training and onboarding to make you an expert in the role and software to allow you to deliver the best customer experience.
Responsibilities:- Answer customer support telephone calls and emails, providing exceptional customer care
- Build your knowledge of accountancy, tax and accounts by researching and answering questions from customers
- Build your knowledge of products and use this to resolve customers' questions
- Assist existing and prospective customers with general sales enquiries
- Suggest new or improvements to support materials (FAQ’s, user guides and knowledge base)
- Work collaboratively ensuring you are building your individual knowledge of products and tax and accounting processes
- A degree that included accountancy modules such as business, accountancy, finance
- 6+ months experience in a customer service role (ideally in a professional services environment)
- Experience providing customer support over telephone and email
- A desire to develop a career in software
- Understanding of the type of accounting processes, reports and statements companies use
- A confident, calm and concise telephone manner
- Clear communication both written and spoken
- An analytical and organised approach to problem solving
- The ability to interact positively with customers at all levels
- To work well under pressure
For more information please contact Katie at Matched.
Graduate Accountant - Customer Support in Reading employer: Matched
Matched is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for innovative minds looking to make a significant impact in the financial services sector. With a focus on employee growth, we offer ample opportunities for professional development and skill enhancement, all while enjoying the vibrant atmosphere of Greater London. Our hybrid work model ensures flexibility, allowing you to balance your professional and personal life effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Accountant - Customer Support in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Graduate Accountant role, especially in customer support. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and their products inside out. Be ready to discuss how your accountancy knowledge can help customers get the most from their software. Show them you’re not just about numbers but also about delivering top-notch customer service.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can explain complex financial concepts in simple terms. Role-play with a friend or family member to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Graduate Accountant - Customer Support in Reading
Some tips for your application 🫡
Show Off Your Qualifications:Make sure to highlight your Accountancy qualification or degree right at the start. We want to see how your background aligns with the role, so don’t be shy about showcasing your academic achievements!
Tailor Your Application:Take a moment to customise your application for this specific role. Mention your passion for customer service and how your skills can help our customers get the most out of our software. We love seeing genuine interest!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This reflects the kind of support we aim to provide our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Matched
✨Know Your Numbers
Brush up on your understanding of financial statements, balance sheets, and accounting processes. Being able to discuss these confidently will show that you’re not just a customer support candidate but someone who truly understands the financial side of things.
✨Customer Service is Key
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your passion for delivering the best customer experience.
✨Research the Company
Familiarise yourself with the company’s products and services. Understanding their FinTech solutions will help you answer questions more effectively and show your genuine interest in the role and the company’s mission.
✨Practice Clear Communication
Since this role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your qualifications and experiences.
