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- Tasks: Provide exceptional customer support using your accountancy knowledge and assist clients with their queries.
- Company: Leading FinTech Software Company experiencing rapid growth.
- Benefits: Hybrid work model, career development opportunities, and a dynamic team environment.
- Other info: Join a market leader and enhance your skills in a supportive atmosphere.
- Why this job: Combine your passion for accountancy and customer service in a thriving tech company.
- Qualifications: Accountancy qualification or degree and experience in customer service.
The predicted salary is between 28000 - 35000 £ per year.
Location: Hybrid, 3 days a week in the South Reading Area office
Why: FinTech SaaS Vendor experiencing huge growth
Start date - ASAP
Do you have an Accountancy Qualification (AAT) or an Accountancy Degree?
Are you passionate about delivering the best customer service?
The company is a leading FinTech Software Company, experiencing growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfect option for someone with an Accountancy qualification that doesn't want to go down the 'standard' route.
You will have daily opportunities to speak to customers and clients. You will need to be an exceptional individual who has a passion to use your accounts and financial reporting knowledge, who is passionate about software and wants to develop your skills to deliver first-class telephone and email support to customers.
Responsibilities:- Answer customer support telephone calls and emails, providing exceptional customer care
- Build your knowledge of accountancy, tax and accounts by researching and answering questions from customers
- Build your knowledge of products and use this to resolve customers' questions
- Assist existing and prospective customers with general sales enquiries
- Suggest new or improvements to support materials (FAQ’s, user guides and knowledge base)
- Work collaboratively ensuring you are building your individual knowledge of products and tax and accounting processes
- A degree that included an accountancy or finance module such as business, accountancy, finance
- 6 months + experience in a customer service role (phone and email support)
- A desire to develop a career in software
- Understanding of the type of accounting processes, reports and statements companies use
- A confident, calm and concise telephone manner
- Clear communication both written and spoken
- An analytical and organised approach to problem solving
- The ability to interact positively with customers at all levels
- To work well under pressure
For more information please contact Katie at Matched.
Graduate Accountant - Customer Service in Reading employer: Matched
Contact Detail:
Matched Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Accountant - Customer Service in Reading
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in the Graduate Accountant position. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Graduate Accountant - Customer Service in Reading
Some tips for your application 🫡
Show Off Your Qualifications: Make sure to highlight your accountancy qualifications or degree right at the start. We want to see how your background aligns with the role, so don’t be shy about showcasing your skills!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your passion for customer service and how your experience can help us deliver exceptional support to our clients.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to understand and relevant to the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team.
How to prepare for a job interview at Matched
✨Know Your Numbers
Brush up on your accountancy knowledge, especially the basics of financial reporting and tax processes. Be ready to discuss how you can apply this knowledge in a customer support role, as it will show your passion for the field and your ability to help customers effectively.
✨Customer Service is Key
Prepare examples from your past experiences where you provided exceptional customer service. Think about specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your commitment to delivering top-notch support.
✨Familiarise Yourself with the Company
Research the FinTech SaaS vendor and understand their products and services. Knowing their offerings will allow you to answer questions confidently and suggest improvements to support materials, showing that you're proactive and engaged.
✨Practice Clear Communication
Since you'll be interacting with customers over the phone and via email, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your communication skills and ensure you come across as calm and confident.