At a Glance
- Tasks: Resolve customer issues and enhance client satisfaction in a fast-paced environment.
- Company: Join a leading FinTech SaaS vendor with a focus on innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on problem-solving and technical excellence.
- Why this job: Be the first point of contact and make a real difference for clients.
- Qualifications: 3+ years in software/application support and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Matched is seeking a Software Support professional to join a leading Fin Tech Saa S vendor.
The role involves resolving customer issues and enhancing client satisfaction, making excellent communication essential.
You will act as the first point of contact for incidents while working closely with key stakeholders.
With 3+ years of software/application support experience and an ITIL background, you’ll contribute to driving client satisfaction in a collaborative, fast-paced environment with a focus on problem-solving and technical excellence.
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We think you need these skills to ace Remote Software Support Specialist — FinTech SaaS in Milton Keynes
Software/Application Support
Customer Issue Resolution
Client Satisfaction Enhancement
Excellent Communication
ITIL Knowledge
Problem-Solving Skills
Technical Excellence
