Customer Support - Accountancy
Location: Hybrid, 3 days a week in the Wokingham office
Why : FinTech Software Vendor experiencing huge growth
Start date - ASAP
- Do you have an Accountancy Qualification (AAT) or an Accountancy Degree?
- Do you have 6+ months experience providing customer support or customer service?
The company are a leading FinTech Software Company, experiencing growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the 'standard' route.
You will have daily opportunity to speak to customers and clients. You will need to be an exceptional individual who has a passion to use your accounts and financial reporting knowledge, who is passionate about software and wants to develop your skills to deliver first class telephone and email support to customers.
Responsibilities - Customer Support - Accountancy
- Answer customer support telephone calls and emails, providing exceptional customer care
- Build your knowledge of accountancy, tax and accounts by researching and answering questions from customers.
- Build your knowledge of products and use this to resolve customers' questions
- Assist existing and prospective customers with general sales enquiries
- Suggest new or improvements to support materials (FAQ’s, user guides and knowledge base)
- Work collaboratively ensuring you are building your individual knowledge of products and tax and accounting processes
Requirements - Customer Support - Accountancy
- A degree that included an accountancy or finance module such as business, accountancy, finance or AAT or ACCA
- 6+ months experience in a customer service role (ideally supporting customers over phone and email)
- A desire to develop a career in a software vendor
- A confident, calm and concise telephone manner
- Clear communication both written and spoken
- An analytical and organised approach to problem solving
- The ability to interact positively with customers at all levels
- The ability to work well under pressure
For more information please contact Katie at Matched.
Graduate Accountant / Accounts Assistant / Accountancy Customer Support
Customer Support - Accountancy in London employer: Matched
Matched is an exceptional employer that prioritises a strong development culture and employee growth, offering a unique opportunity for Senior C++ Engineers to thrive in a mostly remote environment. With a focus on outcomes rather than activity, employees benefit from mentorship opportunities, collaborative code reviews, and the chance to work with cutting-edge technologies like C++17+. The Berkshire office provides a supportive hub for team interactions, ensuring a balanced work-life dynamic while fostering professional development.
