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- Tasks: Manage Service Desk activities, respond to calls, and resolve incidents.
- Company: Leading IT services provider with a focus on customer satisfaction.
- Benefits: Hybrid work model, immediate start, and valuable experience in IT support.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: Experience in customer service and strong knowledge of Windows OS and Microsoft Office.
- Other info: 3-month contract with opportunities for growth in a fast-paced environment.
The predicted salary is between 1500 - 2000 £ per month.
A leading IT services provider is looking for an IT Support professional to manage Service Desk activities. Responsibilities include responding to calls, resolving incidents, and managing hardware issues.
They seek candidates with experience in customer service, a strong knowledge of Windows OS and Microsoft Office, and the ability to work under deadlines.
This is a hybrid role requiring in-office work two days a week and offers a contract of 3 months with an immediate start.
Hybrid IT Support Analyst — 3 Month FTC in Leek employer: Matched
Contact Detail:
Matched Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Support Analyst — 3 Month FTC in Leek
✨Tip Number 1
Make sure you know your stuff! Brush up on your Windows OS and Microsoft Office skills. We want to show that you can handle those techy questions like a pro during the interview.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. We need to demonstrate that we can keep our cool under pressure and resolve issues efficiently.
✨Tip Number 3
Get familiar with the company! Research the IT services provider and understand their values and services. This will help us tailor our responses and show that we're genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress and provide updates directly.
We think you need these skills to ace Hybrid IT Support Analyst — 3 Month FTC in Leek
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows OS and Microsoft Office!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hybrid role. Share specific examples of how you've resolved incidents or managed hardware issues in the past.
Show Your Personality: While we love a professional tone, don’t forget to let your personality come through! We’re looking for someone who can connect with our customers, so a friendly and approachable style can really make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity right away!
How to prepare for a job interview at Matched
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS and Microsoft Office. Be ready to discuss specific issues you've resolved in the past, as well as any tools or techniques you used. This will show that you’re not just familiar with the software but can also troubleshoot effectively.
✨Customer Service is Key
Since this role involves managing Service Desk activities, be prepared to share examples of how you've provided excellent customer service. Think about times when you went above and beyond to help a user or resolved a tricky issue under pressure. This will highlight your ability to handle calls and incidents professionally.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss your approach to resolving hardware issues. You might be asked to walk through a scenario where you had to diagnose and fix a problem. Practising this will help you articulate your thought process clearly during the interview.
✨Be Ready for Hybrid Work Questions
Since this is a hybrid role, think about how you manage your time and productivity when working remotely versus in the office. Be ready to discuss your strategies for staying organised and communicating effectively with your team, as this will show you can thrive in both environments.
