At a Glance
- Tasks: Assist customers with FinTech solutions and manage inquiries via phone and email.
- Company: Matched, a forward-thinking company in the FinTech sector.
- Benefits: Flexible hybrid working environment and opportunities for professional growth.
- Other info: Perfect for those looking to kickstart their career in finance and customer support.
- Why this job: Join a dynamic team and help customers thrive with innovative financial solutions.
- Qualifications: Degree with accountancy or finance module and strong customer service skills.
The predicted salary is between 25000 - 32000 € per year.
Matched is looking for a passionate Customer Support Executive in Reading, focusing on helping customers maximize their experience with their FinTech solutions. Candidates should possess a degree with an accountancy or finance module and exhibit strong customer service skills.
Daily responsibilities include managing customer inquiries via phone and email and enhancing knowledge of accounting processes. The role offers a hybrid working environment, ensuring flexibility while delivering top-tier support.
Hybrid Graduate Accountant - Customer Support & Finance employer: Matched
Matched is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working environment in Reading that promotes flexibility and work-life balance. With a strong focus on customer service excellence, employees are encouraged to develop their skills in finance and accounting while being part of a supportive team culture that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Graduate Accountant - Customer Support & Finance
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and customer support sectors. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer support roles and practice your answers. We want you to shine when discussing how you can enhance customer experiences.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them. We love seeing how you've applied your knowledge in real-world situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who fit our culture.
We think you need these skills to ace Hybrid Graduate Accountant - Customer Support & Finance
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer support and finance shine through. We want to see how excited you are about helping customers and making their experience with our FinTech solutions the best it can be!
Highlight Relevant Experience:Make sure to mention any relevant experience you have in customer service or finance. We love seeing how your background aligns with the role, so don’t hold back on showcasing your skills and knowledge in accounting processes.
Tailor Your Application:Take a moment to customise your application for this specific role. We appreciate when candidates take the time to connect their experiences and skills directly to what we’re looking for in a Hybrid Graduate Accountant.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Matched
✨Know Your Numbers
Brush up on your accounting knowledge and be ready to discuss key concepts. Since the role involves finance, being able to explain basic accounting principles will show that you’re not just a customer support whiz but also have the financial acumen needed.
✨Customer Service Scenarios
Prepare for situational questions about customer service. Think of examples where you’ve successfully resolved issues or gone above and beyond for a customer. This will demonstrate your ability to enhance customer experience, which is crucial for this role.
✨Research the Company
Familiarise yourself with Matched and their FinTech solutions. Understanding their products and services will help you tailor your answers and show genuine interest in the company, making you stand out as a candidate.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the team.
