At a Glance
- Tasks: Lead the transformation of post-sale customer experience and drive retention strategies.
- Company: Join a forward-thinking company focused on enhancing customer journeys.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and continuous improvement.
- Why this job: Make a significant impact on customer satisfaction and loyalty in a dynamic environment.
- Qualifications: Proven leadership in customer experience and data-driven decision-making.
The predicted salary is between 60000 - 80000 £ per year.
Matched is seeking a Head of Customer Experience to transform the post-sale journey and elevate customer health, advocacy and retention.
The role leads the teams across customer success, implementation, and support to deliver measurable value from onboarding through renewal.
You will implement multi-channel engagement, define SLAs, and build dashboards to track CSAT, NPS and adoption.
A data-driven leader will align training, tooling and processes to drive retention and growth. #J-18808-Ljbffr
We think you need these skills to ace Head of Post-Sale CX Transformation
Customer Experience Management
Post-Sale Journey Transformation
Team Leadership
Multi-Channel Engagement
Service Level Agreements (SLAs)
Dashboard Creation
CSAT Tracking
